Customer Service Data Entry
Resume:
Virginia Kimbrough
Worth IL, 60482
E: ******.********@*****.***
PROFESSIONAL PROFILE:
Driven to learn more, Proficient in Communication Written and Oral, I can work in a face pace environment, proficient in customer service, attention to detail, I’m a team player, over 15 years of customer service, proficient in urine specimen collection and vein puncture can type over 50wpm, expert in Infection control procedures, effective problem solving techniques, resourceful, Committed and ambitious with every job or project that I am a part of. WORK EXPERIENCE:
Cashier, 08/2023 - Present
Sodexo Argonne National Laboratory
Lemont, IL
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Optimized transaction speed, enhancing customer checkout experience. Phlebotomist, 01/2023 - 07/2023
Central Dupage Hospital
Winfield, IL
•Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records. High level of accuracy and attention to detail.
•Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval.
•Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
•Enhanced patient experience through compassionate care and communication during blood draw procedures.
Picker and Packer 11/2021 - 12/2022
Amazon Fulfillment Center
Matteson, IL
•Highly organized candidate with proven ability to efficiently and accurately pick items using RF scanners and pick-to-light systems while adhering to strict safety and quality guidelines
•Demonstrated record of meeting daily quotas and maintaining high productivity standards
•Possesses strong communication and problem-solving skills, with the ability to work independently and as part of a team.
Cash Wrap 11/2019 - 02/2020
Victoria Secret
•Arranged and replenished displays and merchandise racks to maintain store appearance
•Processed merchandise returns and exchanges
•Helped customers locate merchandise
•Processed cash, check, and credit cards for customer purchases
•Counted cash drawers at beginning of shifts to verify correct amounts
•Provided product information and resolved concerns to assist customers. Housekeeper 09/2019- 02/2020
Amita Health Adventist Medical Center
•Environmental Services Housekeeper
•Assembled customer orders from stock and placed orders on pallets or shelves
•Filled requisitions and distributed items to production workers or assembly lines
•Hand-selected and packed orders for shipment according to customer specifications
•Verified accuracy of orders by comparison to pick slips
•Checked guest rooms for cleanliness and maintenance by following proper cleaning and sanitizing procedures
•Disinfected equipment and supplies, used germicides and steam-operated sterilizers
•Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were met
•Supplied cleaning cart with adequate paper goods and cleaners Housekeeper 06/2017- 01/2019
Silver Cross Hospital
•Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
•Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
•Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
•Demonstrated proper knowledge and utilization of cleaning supplies, chemicals and equipment
•Sanitized and cleaned assigned areas using proper infection control procedures
•Replenished paper products, hand soaps and body washes in restrooms Patient Access Representative 02/2022 - 08/2022
Macneal Hospital
Berwyn IL
•Greeted newly arriving patients and completed patient registrations.
•Interviewed new patients and collected needed medical and insurance information.
•Entered patient data into the hospital’s electronic system. Called insurance and verified coverage.
•Utilized excellent customer service skills to gather needed information.
•Entered patient data into the hospital’s electronic system.
•Managed patient registration and data registration
•Improved patient check-in process, reducing wait times by 20%
•Leveraged advanced communication skills to ensure smooth patient interactions
•Solved complex scheduling issues, enhancing overall patient satisfaction
•Contributed to a 15% increase in patient flow efficiency through innovative practices EDUCATION:
Continental Academy High school
Coral Gables, FL
Graduated: Diploma
May 2001
CERTIFICATIONS:
Phlebotomy Training Solution, Pharmacy Technician
Contact this candidate