Customer Service Ground Up

Skills

Experience

ANDREA GOULD

313-***-**** ***.*****@**********************.*** Detroit, Michigan 48227 Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

• Technical Instruction • Vehicle Operations

• Safety Protocols • Manufacturer Specifications

• Customer Orders • Time Management

• Customer Satisfaction • Active Listening

• Production Goals • Technical Documentation

• Critical Thinking • Social Perceptiveness

Lead Motorcycle Technician

DETROIT BIG WHEEL BAGGERS, Detroit, MI

December 2021 - Present

• Utilized diagnostic equipment such as multi-meters to troubleshoot complex electrical problems.

• Rebuilt engines from the ground up including replacing pistons, valves, gaskets.

• Installed custom accessories such as exhausts, handlebars, following manufacturers guidelines precisely.

• Completed job orders quickly yet thoroughly without sacrificing quality standards. Provided excellent customer service by answering technical questions in person or over the phone regarding motorcycle repair and maintenance.

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Repaired brakes, transmissions, engines, electrical systems, suspension systems and fuel systems using specialized tools.

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Motorcycle Technician

ALAMO CYCLE PLEX, San Antonio, TEXAS

April 2017 - December 2020

• Adhered strictly to OSHA regulations while performing tasks within the shop environment.

• Tested repaired vehicles for proper performance prior to customer pickup.

• Completed job orders quickly yet thoroughly without sacrificing quality standards.

• Diagnosed mechanical issues through visual inspections and road tests to determine necessary repairs.

• Monitored inventory levels of commonly used parts so that stock was replenished promptly when needed.

• Rebuilt engines from the ground up including replacing pistons, valves, gaskets. Owner/Operator

HOME BASE MOTORCYCLE SHOP, Alamo, TEXAS

April 2010 - February 2017

Education

Certifications

Volunteer Experience

• Provided friendly and engaging customer service to internal and external customers. Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.

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• Maintained up-to-date knowledge of industry trends in order to remain competitive in the marketplace. Assisted in preparing financial statements such as income statements, balance sheets, cash flow statements.

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• Diagnosed and serviced all makes and models of motorcycles.

• Ordered all parts needed to complete services

Assembly Line Worker

DETROIT CHASSIE, Detroit, MI

May 2009 - March 2010

• Followed safety guidelines and procedures for operating assembly line equipment.

• Moved components to product container or production line.

• Communicated effectively with coworkers regarding production issues or delays.

• Operated hand tools, power tools, and other machines as needed for the assembly process.

• Assembled parts into finished products according to specifications provided by engineers or designers.

• Provided assistance in other departments when needed. Master Technician in Motorcycles

Wyo Tech Daytona, Ormand beach, Florida

March 2009

• All European model motorcycles • All domestic model motorcycles Mentor

BIG BROTHERS OF DETROIT, Detroit, MI

January 2022 - Present

• As a mentor I am able to share life experiences to deter the youth from making bad choices

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