Customer Service Graphic Designer

Tammy W Scott

Tallahassee, FL ***** *****.****@*****.*** Phone:915-***-****

OBJECTIVE

Find a meaningful position which utilizes my strengths to deliver required results for my employer, their customers and stake holders in areas of costumer service, communication and coordination. KEY SKILLS

Experienced leader, excellent communication skills both verbally and written, focus on customer service with an eye to detail, coordination of people, resources and schedules to ensure the needs of customers are met. Self starter. Work well with others or alone. Outcome focused. PROFESSIONAL EXPERIENCE

Volunteer Coordinator for Hurricane Helene Recovery 09/2024-present Volunteer for Faith Responders

Main coordination responsibility for clean-up and recovery phase after Hurricane Helene. Provide assessments for homeowners to understand what work needs to be done to their home as well as the coordination of volunteers and companies who provide the work force to help homeowners remove debris and damaged material. Provide support to families to deal with the devastation from Hurricane Helene.

Independent Contractor

12/2020-present Uber/Lyft Tallahassee, FL

Independent contractor. Provide a safe, efficient and friendly transportation environment for passengers. Key areas monitored include safety and traffic regulations, road condition monitoring and time management.

Graphic Designer

01/2009-present Granna's Graphics / TwistedTDesigns Tallahassee, FL Owner/Operator business utilizing computer graphic software along with customer inspirations to create renderings and final designs, which are applied to an array of items per the customer’s request.

Team Lead, Sales Operations

10/2015-05/2016 Dollywood Theme Park Pigeon Forge, TN and guidance to team members. Provided coaching and trained new team members for their specific position.

Personal Care Assistant (PCA)

04/2014-09/2015 Nightingale Home Care Inc. Douglas, GA Assist clients with activities of daily living. Maintain clear communications with clients, family members and agency members to identify needs and desires of client. Customer Care Representative (CCR)

07/2010-03/2014 Convergys Call Center Valdosta, GA Answer inbound calls as a Direct TV representative. Identify customer's needs and concerns and work with them to come to a satisfactory solution that met customer expectations in accordance to company policy. Troubleshoot technical issues and guided customers through resolution. District Manager

08/2004-10/2008 Brinson Rental Center Douglas,GA

Manage the operations of heavy equipment rentals of three locations. This included customer service, equipment management, coordination of stock, payroll, debt collection and monetary reconciliation.

Education History

Florida Gateway College Lake City, FL 3 Years of Higher Education with AA-Health Science

Occupational Licenses, Certificates and Training

CPR/First Aide Adult, Child, Infant Lifeline Training Resources 04/2024 04/2026 Phlebotomy NPCN 09/2023 09/2025

Honors & Activities

Member of Waukeenah Methodist Church. Currently volunteering my free time to Faith Responders by coordinating volunteers and companies in the Steinhatchee, FL which provide work forces to home owners. Support families during difficult times. Provided a home school education to my three children through middle and high school levels 2000

- 2008.

Served as Vice President of Women's Ministries, a member of the praise team, founded the Girls' and Boys' Clubs and the food pantry at Quitman Church of God. Developed and started the youth BB and shotgun teams under Brooks County 4H. Also lead excellent customer service and resolved complaints quickly and efficiently. Provided daily direction Led team ensuring compliance with company policies and regulations for food safety. Provided Available to start work immediately.

References available upon request

Quitman Church of God in Relay For Life community participation.

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