Customer Service Representative

YT

YVETTE THOMAS

**************@*****.*** 661-***-**** Avondale, AZ

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Data Entry

Inbound and Outbound Calling

Complaint resolution

Paperwork Processing

Data Collection

Appointment Scheduling

Scheduling

Regional Acceptance Tempe, AZ

Customer Service Representative

03/2023 - 12/2024

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Carvana Tempe, AZ

Customer Service Representative

01/2023 - 08/2023

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Amazon Phoenix, AZ

Customer Service Representative

02/2021 - 01/2022

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Summary

Skills

Experience

Chewy.com Goodyear, AZ

Customer Service Representative

02/2020 - 09/2021

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

AMS Santa Clarita, CA

Customer Service Representative

01/2018 - 12/2019

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Antelope Valley College Lancaster, CA

Associate of Arts

Education and Training

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