Office Manager Customer Service
Resume:
ALEXANDRA SHEPPARD
SKILLS
• Customer Service
• Human Resource Management
• Clerical support
• Operational Efficiency
Records Organization and
Management
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• Business Leadership
• Guest Relations
• SAP CRM
• Business Administration
• Hiring and Onboarding
• Customer relations
• Scheduling
• Operations management
CERTIFICATIONS
Notary Public License - Illinois
Secretary of State or Equivalent
Authority.
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Experienced with administrative tasks, scheduling, and document management. Utilizes organizational skills and attention to detail to maintain efficient office environment. Knowledge of office software and communication tools to support team operations and foster productivity. WORK HISTORY
January 2023 - Current
Office Manager Best Technology Systems, Plainfield, IL June 2020 - Current
Security Account Manager Securitas Security Services USA, Minooka, IL Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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• Managed approximately 30 incoming calls, emails per day from clients. Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
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Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
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Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
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Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
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Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
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Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
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Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
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Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Identified and communicated customer needs to supply chain capacity and quality teams.
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Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
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Facilitated client satisfaction and renewed customer relations to drive growth.
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Monitored and analyzed customer feedback to identify opportunities for improvement.
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CONTACT
Lockport, IL 60441
******************@*****.***
Bold Profile
February 2016 - May 2020
Security Manager Allied Universal Security Services, 16335 S Harlem Ave Suite 250, Tinley Park, IL 6047
August 2014 - January 2016
Restaurant Shift Manager KFC, 581 Bob Blair Rd, Minooka, IL 60447 Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
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• Recorded accurate and efficient records in customer database.
• Supervised team of 7 security personnel during shift.
• Kept team compliant with security protocols and appearance standards.
• Investigated incidents and wrote reports.
Oversaw team of security officers and managed scheduling and performance evaluations.
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Coordinated protective service operations with other emergency response agencies.
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Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
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Submitted documentation for weekly payroll, managed schedules, and enforced policies.
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Managed security policies and procedures to promote safety and security of personnel and assets.
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Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
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Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
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Managed schedules, accepted time off requests and found coverage for short shifts.
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Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
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• Cross-trained crew members on different duties to increase coverage. Observed cash handling and security procedures during shifts to recognize and address issues with staff.
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Assigned tasks to employees and oversaw opening and closing of restaurant.
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• Checked and monitored inventory levels to reorder items. Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
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EDUCATION
September 2023
Bachelor of Science Business Administration
Purdue Global University, Lafayette, IN
January 2009
High School Diploma
Lockport Township, Lockport, IL
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