Systems Analyst Project Manager

Cynthia Junious Jones

Cell: 813-***-****

**************@***.***

I am seeking a position as Business / Systems Analyst or Project Manager to work in a dynamic professional environment to utilize my skills and abilities to benefit the organization and myself.

Professional Strengths

Highly self-motivated and performance driven Professional with 30+ years business and telecommunications; with landline and wireless experience

Detailed oriented Business Analyst with 25+ years in the field

Exceptional follow-up and time management skills

Possess excellent oral and written communication skills

Familiar with the strategies of business analysis, project management, data modeling, and business modeling

Knowledgeable in system development required for business processes

Possess excellent influence management skills

In-depth knowledge of system development required for the business processes

Ability to perform documentation process of business requirements

Capability to work under pressure and handle multiple tasks

Cognizant of assessing risks and performing analysis and defining impact

Aware of compliance policies and procedures

Possess excellent interpersonal and presentation skills

Creative and very innovative, ability to think outside of the box when needed

Enthusiastic, eager and excited to learn new technology and practices

Aware of remote and hybrid working etiquette and processes

Technical Skills

Expert user of Microsoft Office tools, Excel, Outlook, PowerPoint, Publisher, and Word

Intermediate user of Microsoft Visio, Access, and Project

User and intermediate user of the testing tools HP Quality Center and OnDemand Developer

Familiar with S QL language for retrieving data

Familiar with waterfall, agile, and scrum methodology

User and expert in using some of the Telcordia mainframe applications

User and expert in using some of the following tools for landline ordering and provisioning, Access Ordering (AccOrd), Customer Service Gateway (CSG), Synchronous, MetaSolv (M6) and a host of other applications

User and expert of wireless platform apps and tools, QuikView, REMO, Samson Billing, WATSON, Prepaid activation tools, and many other tools within the wireless provider platform

Lotus Notes database

Expert at using AtTask Enterprise Work Management

Proficient in using meeting tools; Microsoft Teams, Skype, Slack, and Zoom

Professional Experience

T-MOBILE, USA

Systems Experience Manager (Analyst) – 07/14/2014 – 04/10/2023

Contracted for 6 months prior to full time employment

Supported Care and Retail frontline system tools included billing and activations

Managed and provided requirements for system enhancements and defects

Tested new and existing products and services launched

Triaged one off and system wide issues

Worked with frontline to request input of new enhancements, defects, and input for change

Participated in product calls to provide input on supported systems and tools

Worked as liaison between technical and business to assist in triaging issues or for new products and services

Participated on diversity and inclusion committees, including military alliance

Utilized test platform to record and track test results

Worked with team using agile system requirements for expansion of tablet used in Retail stores

Experience of postpaid and prepaid services

Documented and reviewed system processes and steps for multiple practices within the team

Traveled to multiple states to support frontline and perform testing for products and services

APEX CONSULTING / TAMPA GENERAL HOSPITAL (TGH) – 07/2013 – 10/2013

Project Manager IT

Managed Lab Project(s) for TGH using AtTask Project Tracking tool

Created, managed and monitored Projects through completion

Collaborated with Project Manager colleagues and Analysts to ensure projects were on target and tasks were being met timely

Organized meetings and training for rollout of projects

Participated in weekly status calls to provide status to vendors and clients

Developed status reports for the Manager using AtTask Project tools, Microsoft Word and Excel

Sought input from Analysts regarding Pre and Post defects to determine resolution

Worked with the team on providing recommendations as issues occurred

Assessed order of magnitude while working issues to determine scheduling of fixes or workarounds

Sought input from Informatics Manager on progress of projects to ensure meeting expectations

STS CONSULTING - 02/2012 – 11/2012

Business Analyst

Wrote technical documents and system requirements for ordering and billing systems using Microsoft Word and Excel adapting the Agile/SCRUM methodology

Worked in partnership with interdepartmental teams while documenting requirements for new services to ensure accuracy of the flows and processes

Solicited clients for new opportunities, defining the project, scope and developing the requirements for quality improvement opportunities

Defined scope and project definitions for products (i.e. Special Access Products, Ethernet Private Line (EPL), Transparent LAN Service (TLS), Switched Access Services, Special Access Products, Ethernet Virtual Connection (EVC), Virtual Private Network (VPN), and some retail products, etc.)

Conducted meetings and conference calls to define conversion and product needs

Used out of the box thinking to create new mechanization opportunities

Proactive in identifying code issues after code was deployed to production to come up with system solutions

Developed project plans, coordinated and evaluated progress of projects using tracking tools

Determined change or impact for application modifications

Defined user and end to end test case scenarios that coincided with requirements

Worked with testers to review test results as a result of defects defining the impact and corrective action

Performed production support for enterprise and wholesale centers after system changes were executed by continually assessing fallout to determine root cause and business/system solutions

Responded timely to customer needs

Prepared presentations to cover product and process changes

Provided system support to mainframe and web based system users which included reviewing code, databases, table entries and XMLs

Defined and aided in developing scripts that were rolled out to production eliminating redundancy in steps

Used influence management to persuade management for changes and alternative solutions to business/system requests

STS CONSULTING - 08/2009 – 10/2011

UNITED INFORMATION TECHNOLOGY - 08/2004 – 03/2008

Tester

Prepared test case scenarios and tested various wholesale products and services to ensure accuracy of billing and provisioning (i.e. Transparent LAN Service (TLS), Ethernet Virtual Connection (EVC), Ethernet Private Line (EPL), Virtual Private Network (VPN), Special Access Products, Switched Access Products, etc.)

Performed various types of testing including end to end, user acceptance, unit, integration and interface testing

Attended test reviews providing input to Business Owner of traceability

Reviewed traceability to ensure requirements covered what was listed in traceability

Prepared test environment with data for testing

Performed cooperative testing with various teams ensuring product was able to be ordered through billing

Contributed on team conferences providing input and impact of test results

Tracked progress of test cases

Delivered outcome of defects to clients and shareholders

Devised documents to aide in testing services

Loaded test cases into HP Quality Center for tracking progress of test cases

UNITED INFORMATION TECHNOLOGY - 08/2008 – 03/2009

Curriculum Developer / Instructor

Developed curriculum needed for students, defined prerequisites and timeline for each lesson

Developed new instructional material including test simulation kits for the type of services that would be ordered

Modified existing training material created by Verizon to comply with FairPoint Telecommunication processes and target systems; created test simulation kits as appropriate

Trained Service Representatives in classroom environment that were responsible for receiving orders from Interexchange Carriers (IXCs), Competitive Local Exchange Carriers (CLECs), Incumbent Local Exchange Carriers (ILECs) and Regional Bell Operating Companies (RBOCs)

Created check lists, job aides and methods for use in the work center

Compared and updated processes as needed to work with target systems used by the client

Encouraged and motivated students to participate during training

Evaluated student performance during training sessions

Performed onsite support for Service Representatives after training working with various departments

Performed analysis on Service Representative order discrepancies to determine root cause and if additional training required

Conducted interdepartmental meetings as needed to discuss order provisioning issues

Provided surveys to Service Representatives to determine best practices used and how we could improve training methods

VERIZON TELECOMMUNICATIONS - 01/1996 – 11/2003

Business Analyst/Staff Administrator

Provided support for Verizon Telecommunication Centers that received orders and/or billing requests from IXCs, CLECs, ILECs and RBOCs

Solicited clients for new opportunities, defining the project, scope and developing the requirements for quality improvement opportunities

Presented proposed changes or implementation of changes to multiple stakeholders

Incorporated IT solutions into business process designs

Wrote business and system requirements for new products and services or modifications to processes

Used out of the box thinking to create new mechanization opportunities

Created methods and procedures based on new implemented products or changes

Performed table updates in preparation for rollout of code to production environment

Defined test and user cases for testing

Tracked and reviewed roll out of changes

Performed quality assurance, certifying and monitoring system integrity after production deployment

Followed through on outstanding issues relating to enhancements

Performed trending and impact analysis after install of code

Used influence management to persuade management for changes and alternative solutions to business/system requests

Coordinated data conversions

Managed project activity

Sought after input from teams on status and progress of activities

Used and created process and system flows

Tracked timelines of project

Conducted calls to resolve issues to resolution

Education

King High School, Tampa, FL – High School Diploma

Purdue Global – paralegal studies – not completed; three terms on Chancellors list

References

Upon request

Contact this candidate