Project Manager Customer Service

KUJAH, CHINEDU JAMES

House ***, Oseni Close, Off Modupe Johnson Street, Surulere, Lagos +234 706-***-****, +234 916-***-**** ************@*****.***, ************@*****.***

Profile

Highly focused and motivated Engineer, able to work both independently and collaboratively in a variety of settings, conditions, and environments. Driven to both succeed and contribute, able to work with and motivate diverse teams. Proven technical skills utilized in driving profitable and cost-effective collaboration between Engineering and critical business functions. A goal-oriented individual with excellent oral, written and listening communication abilities. Possesses in-depth knowledge of computer systems, system administration, customer service, business development, stock taking, and administrative management with excellent multi-level communication skills. Having the ability to quickly undertake projects and adapt to new environments. Seeking an engaging position in a company where hard work and success are rewarded and in turn yield towards the growth and stability of the firm. Experience

Project Manager

MTP NIGERIA LIMITED, Lekki phase 1 April 2023-

Provide a framework for the project’s activities

Identify needed resources

Negotiate with higher authorities

Recruit effective participants

Set milestones

Coordinate activities

Keep the vision clear and the work on track

Make sure everyone on the team contributes and benefits

Mediate conflicts

Make sure project goals are delivered on time and on budget Operations Manager, Head of Marketing January 2022 – April 2023 AI SERVICES LIMITED, Lekki phase 1, LAGOS STATE.

Supporting the production planning process and ensure key performance indicators (KPIs) are in place and production targets are met.

Managing stock control and inventory checks.

Communicating changes in an order process to relevant parties.

Ensuring that health and safety regulations are followed.

Documenting procedures for third-party monitoring.

Creating and monitoring projects and teams.

Reviewing workloads and manpower to ensure targets are met.

Supporting the CEO or executive team’s vision and process ideals.

Ensuring staff working on processes are happy and operating efficiently.

Supporting all functions of the business to work together. Engineer, Executive assistant, Project Manager November 2020 - 2021 TOFA LIMITED, VICTORIA ISLAND, LAGOS STATE.

Evaluated power management, the synchronization controller, in charge of power system repairs and upgrades

Established technical design, criteria, and specifications for electrical systems support project management during the execution of projects.

Developed verification, validation, and acceptance plan for new and existing electrical systems.

Prepared technical drawings and specifications to ensure that installation and operations conform to standards and customer requirements.

Worked with production personnel to solve manufacturing issues and increase production efficiency.

Choose components and parts that met the job requirements including the correct fuses for the specific application.

Designed and managed retrofit projects for older systems in need of a replacement or upgraded starter.

Worked with clients to troubleshoot problems that may arise after installation. (serviced and repaired diesel engine parts – Volvo, Scania, Perkins, Cummins)

Secretary, Talent Manager, and Operations Manager 2018 - 2019 KICK TO GLORY FOOTBALL TALENT HUNT LIMITED

Refined organizational structure to consolidate, streamline and delineate necessary functions

Implemented operation strategies that increased overall margins that facilitated client compliance and customer retention.

Improved talent support and operations service training, increased repeat business by 18%.

Successfully monitored data records, provided high-level administrative support, handled official mails, and processed daily requisitions. I performed a variety of clerical functions, such as preparing correspondence, record keeping, inventory management, arranging conference calls, and scheduling meetings. I maintained and recorded information and thus provided accurate reference documentation.

Executed extreme strategies on the development of a better workflow.

Great time management skills as I ensured the regular update of records as and when due.

Documented and drafted reports in an honest, ethical, and objective standard. Exhibited a high degree of discretion related to safeguarding confidential information.

Actively monitored all major KPIs of the team to identify challenges and design innovative strategies based on thorough research and data analysis.

Field Operator (Internship) June – September 2015

KIA KIA GAS COMPANY, LAGOS

Provided optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business and preventing customer churn. Escalated client’s transaction issues to assigned Representatives for timely follow-up.

Ensured gas cylinders got to customers that requested home delivery

Dealt with people in a manner that showed sensitivity, tact, and professionalism, internally and externally.

Acted as an impartial advocate to ensure that all individuals receive fair and equitable treatment.

Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

Enhanced customer support quality which led to a 15% increase in client retention.

Took safety management initiatives for enhanced health and safety. Education

OCCUPATION, HEALTH SAFETY AND ENVIRONMENT (CERTIFICATE HSE 1,2,&3) 2024 BACHELOR OF ENGINEERING IN OIL AND GAS ENGINEERING (SECOND CLASS UPPER) 2017 ALL NATIONS UNIVERSITY – Koforidua, Ghana.

SENIOR SECONDARY CERTIFICATE EXAMINATION (SSCE) 2013 ST. GREGORY’S COLLEGE – Obalende, Ikoyi, Lagos State, Nigeria. Key Skills

Risk analysis and management

Computer proficiency

Customer service focus

Solutions Development

Fast Learning Abilities

Business planning

Systems Software

Technical Support

Proficiency in the use of Microsoft office packages and engineering software like MatLab, Rhino et al

Strategic planning and tactical Execution

Time Management

Outstanding Numerical skills

Decision Making

Communication skills

Problem Solving

Efficient Troubleshooting Skills

IT Security and Governance

Good health and Fitness

References: Available On Request

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