Customer Service Behavioral Health
Resume:
Rasheeda Brown
Philadelphia, PA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician (BHT)
ENSPIRE Consulting Group, LLC-Philadelphia, PA
June 2024 to Present
Documenting behavioral changes: BHTs document or report any behavioral changes or issues. Monitoring patients: BHT observe patients and record their observations. Redirect Children behavioral acts . Special Education Paraprofessional
GHRsources-Broomall, PA
September 2022 to March 2023
One on one Teacher also supervision Student from Ages from 5 of age to Elderly, Providing staff support in an educational or childcare environment. Paraprofessionals will work with children individually or in a small groups by providing basic instructions on reading, writing, Math, and other education activities assigned .
PCA Personal Care Assistant
Wesley Enhanced Living-Philadelphia, PA
May 2020 to August 2022
Give basic nursing care, including bathing, hair care, oral hygiene, nail care, skin care and shaving. Check residents routinely to assure that their personal care needs are being met. Life Skills Trainer
Woods Services-Langhorne, PA
December 2017 to June 2019
Brain Injury Skills trainer, Autism & Aspergers syndrome, Cerebral Palsy, Emotional & Behavioral Disorders, Working With Students who Have a learning, Mental emotional, or physical disabilities. Security Officer
ALLIED UNIVERSAL-Philadelphia, PA
October 2015 to September 2017
PATROLS, CUSTOMER SERVICE, LOGIN REPORTS, CAMERA SURVEILLANCE, ANSWER PHONES,SAFETY Patient Care Representative
Hahnemann University Hospital-Philadelphia, PA
September 2012 to December 2016
highlight skills in greeting patients, checking them in, scheduling appointments, verifying insurance information, collecting payments, assisting with paperwork, answering phone inquiries, and coordinating with medical staff, all while providing excellent customer service and maintaining patient confidentiality within a healthcare setting
Education
Diploma in Massage theraphy
Simon Gratz HIGH - Philadelpha
June 2008 to June 2011
Skills
• Care plans
• Computer skills
• Tutoring
• Typing
• Patient care
• Caregiving
• English
• Hospital experience
• Time management
• Applied Behavior Analysis
• Medical Scheduling
• Behavior Management
• Alzheimer's care
• Childcare
• Medical records
• Hospital Experience
• Surveillance
• Autism Experience
• Nursing home experience
• Patient monitoring
• Behavioral Health
• Dementia care
• Customer service
• Cleaning
• Cooking
• Home Care
• Patient observation
• Medical office experience
• Medical terminology
• EMR systems
• Google Suite
• Group Therapy
• Healthcare (3 years)
• Security
• Experience working with students
• Customer Service (4 years)
• Developmental Disabilities Experience
• Meal Preparation
• Social Work
• Documentation review
• Special education
• Organizational skills
Certifications and Licenses
CPR
December 2016 to Present
First Aid Certification
AED Certification
RBT Certification
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