Real Estate Patient Care
Resume:
Yvette Goodall
Houston, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Tutor
Varsity Tutors - Houston, TX
November 2022 to Present
I am a 20 yr license Realtor with management skills and office etiquette. I do personal tutoring or in a group setting, to all that need help passing the Real Estate exam. I coach and mentor to new agents that have just come aboard .
Realtor
Carrington Real Estate Services - Houston, TX
October 2015 to Present
Have had my Real Estate license for 20 years looking to expand my focus with new challenges. I have experience in residential, luxury, commercial, investment properties and property management. I am the transaction coordinator and mentor to train and coach new agents. Dental Management Consultant
Manvel Dental and Implant Center - Manvel, TX
October 2019 to April 2023
Work closely with staff and Dr to create a more productive office by hiring staffing and developing personnel and putting systems in place for day to day operation Practice Manager
Lovett Dental - Houston, TX
June 2016 to February 2019
Responsible for the operation of the office. Manage office profit and loss by managing patient scheduling, staff productivity, collections and receivable. Work directly with Dentist and Hygienist to present treatment plans and make financial arrangements to help increase case acceptance. Strong knowledge of dental procedures and dental software. Experienced in dental insurance and patient care. Hire, train, and develop staff to incur effectiveness of daily operation of dental practice. Practice Manager
Sparkle Dental - Houston, TX
March 2014 to 2016
Assist in the start of new dental practice. Secured brick and mortar, develop mission and business plan, Credential Dentist, order equipment and supplies, hire, train, and develop staff. Worked with Dentist to create and develop marketing plan.
Operation Manager
Thomas N. Heap DDS, Inc - Houston, TX
August 2011 to September 2014
Coordinate the treatment and manage the office to ensure the profit and production of patient care and Dentist profit. Handle insurance claims, oversee collections and receivables. Work directly with Dr. Heap to provide ultimate patient care.
Treatment Counselor
Southern Dental - Houston, TX
2007 to 2010
Generate production opportunities for dentist by increasing patient treatment plan acceptance. Negotiate patient financial arrangements and coordinate insurance benefits. Ongoing patient follow to ensure case completion. Manage account receivables. Consistently achieve "Top Producer status for monthly treatment plan sales.
Education
Certification in Real Estate
Lamar University - Beaumont, TX
August 1998 to January 1999
Bachelor's in BBA
University of North Texas - Denton, TX
September 1976 to December 1980
Skills
• Business development (10+ years)
• focused sales (10+ years)
• problem solver. (10+ years)
• sales techniques (10+ years)
• top sales (10+ years)
• billing (5 years)
• Scheduling (8 years)
• Marketing (10+ years)
• Payroll (5 years)
• Receptionist (5 years)
• Quickbooks
• Operations (10+ years)
• Office Management (10+ years)
• training (10+ years)
• Customer Service (10+ years)
• Microsoft Excel (10+ years)
• Outlook (10+ years)
• Accounting (5 years)
• Human Resources (5 years)
• Accounts Receivable (5 years)
• Typing (10+ years)
• Word (10+ years)
• Accounts Payable (5 years)
• Bookkeeping (5 years)
• Organizational (10+ years)
• Change Management
• Management Consulting (5 years)
• Practice Management (10+ years)
• Healthcare Management (5 years)
• Property Management (10+ years)
• Project Management (5 years)
• Management (10+ years)
• Profit & Loss
• Team Management
• CRM Software
• Strategic Planning
• Process Improvement
• Budgeting (5 years)
• Dental Office Experience (10+ years)
• Dental Receptionist
• Computer Networking
• Business Consulting (5 years)
• Recruiting
• Quality Assurance
• Negotiation (10+ years)
• Time Management (10+ years)
• Public Speaking (10+ years)
• Microsoft Powerpoint (5 years)
• Microsoft Office (5 years)
• Microsoft Outlook (5 years)
• Medical Scheduling
• Program Management
• Yardi
• Dentrix
• Sales
• Eaglesoft
• Financial management
• Supervising experience
• Fair Housing regulations
• Property management
• Communication skills
• Budgeting
• Dental office experience
• Organizational skills
• Patient care
• Management
• Medical terminology
• Practice management
• Dental terminology
• Computer skills
• Patient service
• Analysis skills
• Team management
• Leadership
• Financial acumen
• Negotiation
• Business development
• Customer service
• Marketing
• Payroll
• Sales
• Operations management
• Training & development
• Recruiting
• Yardi
• Front desk
• Office management
• Typing
• Outside sales
• Conflict management
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Property leasing
• CRM software
• Retail sales
• QuickBooks
• Microsoft Powerpoint
• English
• Insurance verification
• Administrative experience
• Senior leadership
• Teaching
• Classroom experience
• Adult education
• Expense management
• Process improvement
• Mentoring
• Conversion optimization
• Time management
• Social media management
• Purchasing
• Account management
• Phone etiquette
• Open Dental
• Microsoft Outlook
• Accounting software
• Adobe Acrobat
• Google Suite
• Salesforce
• Proofreading
• PeopleSoft
• DocuSign
• Salesforce
• Executive administrative support
• OneSite
• Pricing
Certifications and Licenses
Real Estate License
January 1999 to January 2026
Driver's License
November 1976 to November 2030
Certified Notary Public
August 2022 to August 2026
Assessments
Office manager — Proficient
June 2020
Scheduling and budgeting
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Business development expert with 20+ years as a top sales performer in various markets. Excellent sales techniques, strong communicator, and analytical problem solver. Innovative and comfortable with new ideas, and start-up environments. Influential business pioneer with exemplary track record of cultivating talent and directing cohesive and focused sales teams. Skilled at establishing, and maintaining strategic partnerships to generate essential business opportunities. Versed in persuasion, negotiations, and personal presence in the market place.
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