Customer Service Care
Resume:
EricaEvon Morrison
Customer Care Rep
Tempe, Arizona, United States
************@*****.***
SUMMARY
*Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.
Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive
business retention. Actively seeking a customer service director role where I can utilize my education and experience to
add immediate value to an organization skills * Service standard compliance Complaint resolution Administrative support
Multi-line phone talent Professional telephone demeanor Shipping procedures understanding
Recordkeeping strengths
Medical terminology knowledge * Medical Records * HIPAA * Phone Etiquette * Management * Medical Scheduling *
Operations Management * Patient Care * Insurance Verification * Medical Billing * Recruiting * Office Administration * Data
Entry * Medical Coding * Office Management * Quality Assurance
*Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and
operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
WORK EXPERIENCE
November 2022-October 2023
Customer Care Rep
PillPack By Amazon Pharmacy
Phoenix, Arizona, United States
*Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
*Determine charges for services requested, collect deposits or payments, or arrange for billing. *Review insurance policy terms to determine whether a particular loss is covered by insurance. *Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
*Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
*Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
May 2022-July 2022
Customer Care Representative
Nordstrom
Scottsdale, Arizona, United States
*Act as a brand ambassador for Nordstrom
*providing world-class service to all customers Successfully troubleshoot and resolve all customer service inquiries or
issues via incoming phone contacts Provide customers with critical service and product information
November 2021-March 2022
Agent/CSR Amazon Transportation Operations Management Team
On a daily basis I took
inbound calls and supporting carriers and drivers with anything that may delay or disrupt them from getting from point A
to point B. This could be anything from truck malfunctions to drivers not being able to enter security gates. I showed many
examples of excellent communication and phone etiquette skills. With no dispatch and/or transportation background
*tech background or mechanic background I was able to help understand the tech issues these trucks and truck drivers may face.
April 2017-August 2019
Customer Service Representative Team Lead Ciox Health Phoenix.
*Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns. Prepared medical record reports by
collecting and analyzing customer information. Liaised with customers
*management and sales team to better understand customer needs and recommend appropriate solutions. Handled day-
to-day customer contact via phones
*faxes and emails. Increased efficiency and performance by monitoring team member productivity and providing feedback. Enhanced productivity levels by anticipating needs and delivering outstanding support. Delivered prompt service to prioritize customer needs. Effective liaison between customers and internal departments. Communicated
professionally with colleagues
*freelancers and clients. Cross-trained and provided back up for customer service managers. Trained new personnel
regarding company operations *policies and services.
January 2014-March 2017
Customer Service Representative
Synergy Solutions
Phoenix, Arizona, United States
*Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving
concerns. Recommended products to customers
*thoroughly explaining details. Regularly exceeded daily sales and product add-on quotas. Answered constant flow of
customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Assisted
customers with setting appointments
*special order requests
*and arranging merchandise pickup. Offered advice and assistance to customers
*paying attention to special needs or wants. Responded to customer requests for products *services and company information.
EDUCATION
-2005
High School Diploma
Estrella High School Avondale
Avondale, Arizona, United States
May. 2005
High School Diploma
*Estrella High School Avondale, Avondale, AZ
SKILLS
CSR Customer Service Customer Service Representative Customer Support Dispatch
Administrative Support Operations Operations Management Liaison Shipping Billing Medical Billing
Invoices Paying Process Orders Customer Service Oriented Multi-Line Multi-Line Phone
Medical Scheduling Organization Skills Data Entry Medical Coding Order Entry Medical Records
Sales Team Team Lead Drivers Hipaa Packaging Etiquette Phone Etiquette Self Motivated
Office Management Retail Sales Payments Patient Care Medical Invoicing Office Medical
Medical Terminology Pharmacy Office Administration Recruiting Quality Assurance
CERTIFICATIONS
*Medical terminology
Medical terminology
Edit Rename Delete
Medical Billing
HIPAA
HONORS & AWARDS
faxes and emails. Increased efficiency and performance by monitoring team member productivity and providing feedback. Enhanced productivity levels by anticipating needs and delivering outstanding support. Delivered prompt service to prioritize customer...
Enhanced productivity levels by anticipating needs and delivering outstanding support
LANGUAGES
English - Intermediate
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