General Manager Talent Acquisition

JOHN GENGA IV

Portsmouth, RI ***** 508-***-**** *******@*****.***

Professional Summary

Multifaceted management specialist with diligent, hands-on approach to building and leading strong teams. Hardworking, driven, and motivated to revitalize corporate experiences and maximize profits through talent acquisition and development of high customer service standards. Successful at improving procedures to streamline and strengthen internal processes.

Accomplishments

● Successfully managed $5MM restaurant

● Elected to attend All Manager Conference (AMC) in Las Vegas, Nevada in 2022 and 2024.

● Member of Drum Corps International (DCI) National Championship-Winning Team. Promoted to Percussion Director after completion of service. Drum Corps notoriously puts heavy emphasis on leadership, personal, and social development skills through music, collaborative efforts, and performance training. Skills

● Extensive Management Training

● Market Growth Expert

● Performance Review and Improvement/Team Culture Expertise

● Cash Handling, P&L, and Opening and Closing Operations

● Food Safety Specialist

● Client Account Management

● Hiring, Training, and Sales Team Development

Work History

Chipotle—Bellbrook, OH 01/2021 to Current

General Manager

● Awarded for Best People measure in the Ohio River Valley Q2 2022. 100% at model with 0% turnover.

● Hired, trained, and promoted five Service Managers and one General Manager from within.

● Awarded for world-class food safety with a perfect score of 100% six months in a row Q2 and Q3 2022.

● Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

● Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.

● Implemented additional innovative programs to increase employee loyalty and reduce turnover. Apprentice General Manager 11/2020 to 01/2021

● Managed purchasing, sales, marketing, and customer operations efficiently.

● Recruited, hired, and trained initial/opening team personnel, working to establish key internal functions and outline scope of positions for new stores.

Service Manager 05/2020 to 11/2020

● Developed and maintained positive relationships with customers to build rapport and trust.

● Assisted in organizing and overseeing assignments to drive operational excellence. Kitchen Manager 08/2017 to 05/2020

● Reduced health risks and safety hazards by creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.

● Delegated food preparation duties to cooks and followed up to verify proper preparation and production of meals.

● Motivated staff to perform at maximum efficiency and quality in peak of pandemic concerns.

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