Technical Support Specialist

Tamika Tanner

Email: ******.********@*****.*** Location: Whittier, CA 90605

LinkedIn: linkedin.com/in/tami-t-85351490

Professional Summary

Results-driven National Account Manager and Technical Support Specialist with over 20 years of experience in client satisfaction, technical issue resolution, and workflow optimization. Proven ability to enhance client retention by 15%, resolve 95% of issues on first contact, and train teams for 20% performance improvement. Skilled in WAN/LAN diagnostics, Salesforce CRM, and regulatory compliance, delivering measurable outcomes in high-pressure environments.

Core Skills

• Technical Expertise: WAN/LAN diagnostics, TCP/IP configuration, network troubleshooting

• Client Management: Strengthened retention for 10+ accounts, improving satisfaction metrics

• Problem-Solving: Resolved 90% of technical issues on first call

• Training & Leadership: Conducted training for 25+ staff, improving team efficiency by 20%

• Process Optimization: Achieved 98% on-time delivery with streamlined workflows

• Compliance & Security: Ensured voting system integrity during national election cycles

Professional Experience

National Account Manager

US Foods – La Mirada, CA July 2022 – November 2024

• Strengthened relationships with 15+ national accounts, achieving 98% on-time delivery.

• Increased client satisfaction scores by 25% through tailored solutions and proactive communication.

• Exceeded service benchmarks, boosting client retention by 15% over two years.

• Resolved 95% of client issues on the first contact via streamlined processes.

Contractor (Various Assignments)

Temporary Staffing Agencies – Southern California August 2019 – July 2022

• Provided administrative and technical support across multiple industries, including logistics, telecommunications, and IT.

• Delivered troubleshooting and support for hardware, software, and network systems, maintaining 90%+ first-call resolution rates.

• Assisted with order management and customer service, improving team efficiency by 15%.

• Adapted quickly to new processes, tools, and team environments to ensure seamless project execution.

Technical Support Specialist

Voting for All People – U.S. Nationwide 2020 & 2024

• Provided on-site technical support for voting systems, ensuring secure, seamless operations.

• Resolved 95% of real-time technical issues, maintaining uninterrupted service for thousands of voters.

• Trained poll workers on system usage, improving confidence and troubleshooting abilities.

• Conducted pre-election testing of voting equipment, preventing potential disruptions.

Technical Support Specialist

Verizon Wireless – Basking Ridge, NJ January 2000 – July 2019

• Delivered Tier 1 technical support for 100+ customers daily, maintaining a 90% satisfaction rate.

• Diagnosed WAN/LAN issues, reducing enterprise network downtime by 30%.

• Enhanced network reliability by 25% through optimized troubleshooting methods.

• Trained 15+ new hires in WAN/LAN protocols, improving team productivity by 20%.

Education

General Education Coursework

Irvine Valley College

Additional Information

• LinkedIn: linkedin.com/in/tami-t-85351490

• Proficient in Microsoft Office, Salesforce CRM, and IT ticketing systems.

Contact this candidate