Customer Service Social Media

AJAROSE RUTH IFEOLUWA

**, ****** ****** **** *******, Kosefe, Lagos State.

************@*****.***

+234**********, +234**********

OBJECTIVE

To promote organization core image through implementation of strategies and skills, to improve organizations performance and productivity. Develop to become valuable asset and add values to organization and stakeholders.

PROFILE:

A graduate with delightable expertise with the zeal to work with respected organization in an intellectual and challenging working environment, having a good skill to converse with clients and having ample opportunities for career development, continuous learning in addition to satisfactory compensatory rewards.

PERSONAL INFORMATION:

Sex: Female

Date of Birth:

Nationality: Nigerian

PERSONAL ATTRIBUTE

• Positive attitude

• Good Human Interaction

• Honest

• Discipline

• Organized

• Positive Mindset

EDUCATION:

Kogi State Polytechnic Lokoja (HND) 2019-2021

Course of Study: Biochemistry

Kogi State Polytechnic Lokoja (OND ) 2013-2015

Course of Study: science laboratory technology

Community high school Ayetoro Gbede 2005-2011

Senior Secondary Certificate Examination

Graceland Nursery and Primary School Ayetoro Gbede Kogi State 2000-2005

First School Leaving Certificate

WORK EXPERIENCE

Rosh beach resort and lounge Badagry Lagos state. 2024-Present

Job Title: Cashier

Summary of duties:

• Accept cheques and clear bills using the BIODUX software

• Monitor the inflow and outflow of cash

• Enter daily sales and expenses on the system using the MS Excel

• Balance the difference between the outstanding and current bills.

• Worked with supervisory team to meet customer needs.

• Prevented losses by watching for suspicious behavior.

• Recaptured sales from dissatisfied customers by listening and resolving problems.

• Compiled activity reports and updated records with new transaction information.

Outcess Solutions Limited, Lagos State. 2023-2024

Job Title: Customer Service Officer

Summary of Duties:

• Offered personalized recommendations based on customer preferences or past purchase history.

• Maintained high level of knowledge regarding current promotions, discounts, or special offers available.

• Monitored social media platforms for relevant customer feedback and responded accordingly.

• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Participated in workshops and seminars to continuously improve personal skills related to position.

• Maintained customer records by updating account information in database.

• Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.

Victory Comprehensive College, Ondo State. 2022-2023

Job Title: Classroom Teacher

Summary of Duties:

• Manage and oversee the performance of the students in my care

• Fostered critical thinking skills through inquiry-based activities and discussions.

• Demonstrate outstanding leadership skills by providing guidance and support to staff in case of conflicts and work related issues.

• Communicated regularly with parents regarding student progress, behavior, and upcoming events.

• Utilized technology, such as interactive whiteboards and online resources, to enhance instruction.

Honobis farm Nigeria limited 2021-2022

Job Title: Sales Representative

Summary of Duties:

• Utilized CRM software to manage leads, contacts, and deals effectively.

• Participated in regular sales meetings and presented progress reports on assigned territory.

• Analyzed market trends to identify potential sales opportunities.

• Maintained strong relationships with existing customers to ensure repeat business.

• Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.

• Assisted in development of pricing strategies for products or services offered.

General Hospital Ayetoro Gbede Kogi State 2015-2016

Job Title: Industrial Training

Summary of duties:

• Worked under supervisor to collect test samples and carryout test.

• Provide verbal and written report on test results.

• See to the maintenance of equipment and restocking of supplies.

Computer Proficiency:

• Word Processing - Ms Office

• Spread Sheet - Ms Excel

• Design and Presentation – Power point

Interest:

Reading, traveling and Researching

Referees

Will be provided on request

Contact this candidate