Customer Service/Data Entry

IS

ISABELLA SHELLEY

*****************@*****.*** +1-765-***-**** Marion, IN 46952

Experienced in fast-paced environments and adaptable to last-minute changes. Easy to get along with and works well with people of all ages. Empathetic professional in customer service Possess specialized skills in conflict resolution, data entry, and customer relationship. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for all

Computer skills

First aid

Hospital Experience

Pediatric first aid

Medical Terminology

Drivers license

Infection Control Training

Phone etiquette

Communication skills

Laboratory Experience

Customer service

Surgical instrumentation

Workplace safety

Sterilization techniques

Chemical handling

Tray preparation

Sterilization procedures

Diagnostic testing

Safety protocols

Surgical instrument knowledge

Assembling packages

Instrument inspection

Technical documentation

Supply management

Assembly and packaging

Regulatory compliance

Delivering equipment

Quality control

Surgical kit assembly

Instrument sterilization

Ordering supplies

Low-temperature sterilization

Infection control

Sterilizer operation

Sterile storage

Inventory rotation

Steam sterilization

Marion General Hospital Marion, IN

Central Sterile Technician

07/2024 - Current

Decontaminated and sterilized surgical instruments, equipment, and supplies according to established protocols

Assembled instrument trays and sets with meticulous attention to detail, ensuring accuracy and completeness

Operated and maintained sterilization equipment such as autoclaves, and steered sterilizers

Inspected instruments for damage or defects, promptly reporting any issues to the supervisor for repair or replacement Managed inventory of sterile supplies by monitoring stock levels, ordering replacements as needed, and organizing storage areas Maintained accurate records of sterilization processes performed on each item using electronic tracking systems or manual logs Followed infection control guidelines at all times to prevent cross- contamination and maintain a safe working environment Summary

Skills

Experience

Walmart Marion, IN

Customer Service Associate

04/2023 - 07/2024

Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

Pizza Hut Alexandria, IN

Waitress

11/2022 - 04/2023

Answered questions about menu items, ingredients, and pricing. Replenished beverages when necessary.

Organized take-out orders efficiently according to customer requests. Provided excellent customer service by addressing any complaints or concerns promptly.

Processed payments accurately using cash registers or POS systems. Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Provided accurate change for cash transactions using a cash register system.

Assisted in seating guests at tables or booths.

Took orders for food and drinks and delivered them to guests. Prepared checks accurately and processed payments promptly. Greeted customers and provided menus.

Bussed tables as needed during peak hours.

Performed basic math calculations when computing bills for customers' meals.

Checked back with customers throughout meal service to ensure satisfaction.

Maintained a clean work station by restocking supplies, wiping down counters.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Presented food and beverages to guests at tables.

FLCS Frankton, IN

Student Teacher

11/2022 - 04/2023

Assisted In a 2nd grade and Kindergarten Classroom Collaborated with other assistant teachers to develop engaging educational materials and resources

Supported lead teacher in assessing student progress through observation, testing, and evaluation of assignments

Supervised students during recess, lunchtime, and field trips, ensuring their safety at all times

Assisted in the preparation of classroom materials such as worksheets, visual aids, and instructional displays

Provided one-on-one tutoring to students who required additional academic assistance outside regular class hours

Goodwill Anderson, IN

Cashier

04/2022 - 11/2022

Assisted customers over the phone regarding store operations, product information and order placement.

Conducted price checks for special orders or discounts as requested by customers.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Performed other duties as assigned by management.

Answered customer inquiries regarding store policies and procedures. Texas Roadhouse Anderson, IN

Restaurant Hostess

11/2021 - 04/2022

Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

Monitored dining room activity to ensure all guests were receiving optimal service.

Greeted customers and escorted them to their tables. Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Managed reservations, waitlists, and special requests for large parties. Performed opening and closing duties such as restocking supplies and cleaning work areas.

Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Adhered to all safety regulations set forth by the restaurant management team.

Restocked condiments, silverware, napkins, tablecloths. as needed. Upsold appetizers, drinks, desserts. when appropriate. Assigned seating arrangements based on customer preferences and restaurant policies.

Provided menus and answered questions about menu items and specials. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Answered telephone to provide dining information and take reservations. Helped restaurant staff set up small and large events to coordinate smooth execution.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Frankton Jr-Sr High School Frankton, IN

High school diploma

06/2024

Education and Training

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