Customer Service Social Media

CURTIS WILLIAMS

**** ******* ***** ***** *Sacramento, Ca 95828 * 916-***-***** **********@*****.***

QUALIFICATIONS SUMMARY

Highly personable Customer Service Liaison/Warehouse Apprentice with over ten years of experience in wholesale establishment, storehouse, depository, distributing center, customer relations, hazardous waste, safety compliance. Demonstrates good judgment in selecting methods and techniques for obtaining solutions under uncertain conditions and works independently.

● Track record of assisting in the implementation of best practices with major corporate mergers that reduce costs and improve customer-satisfaction ratings.

● Secured numerous company achievement awards for delivery of exceptional customer service and leadership.

● Proficient with Microsoft Office Suite, Google Chrome Docs, Internet-related services and products, online advertising technologies, search, cloud computing, and software, Social Media Platforms, Editing Apps.

PROFESSIONAL EXPERIENCE

AT&T / KALA SOURCING

2020 - PRESENT

Senior Training Manager

● Coach, train, and develop students through new processes, systems, procedures, and continuation training.

● Works effectively to understand and translate technical requests related to pole climbing, Working Above Ground Level for IP Technicians.

● Serves as a point person responsible for understanding and effectively communicate the importance of delegating tasks appropriately and ensuring the team is working on the right tasks for:

Pole Safety

Inspecting Body Belt and Bucksqueeze

Climbers

Climbing and Maneuvering

Lanyards & Climbing Around Obstructions

…Continued…

7Eleven/Chevron

2015 - 2020

Warehouse Picker-Packer / Team Lead / Customer Service Professional

● Greeted customers in a timely, friendly and professional manner.

● Worked with vendors to receive, inspect, scan and stock inventory.

● Adhere to all safety COVID-19 Enforcement and Compliance Resources.

● Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

● Heavy equipment Operator (Forklift, Hand Dolly, DocScanner)

● Operated a cash register for cash, check, credit card transactions, accurately while maintaining multiple cash drawers.

● Maintained grocery stock.

● Collaborated, shared knowledge and worked closely with team members, clients, and other partners as needed to support the business functions and global merger of 7Eleven corporation with Chevron.

● Analyzed situations, evaluated options and applied sound judgment to determine what needed to be done to resolve issues and implemented appropriate solutions. EDUCATION AND CERTIFICATIONS

● TSP TRAINING CERTIFICATION - PIA INDUSTRIES 2018

● HORTICULTURE VOCATIONAL CERTIFICATION - ASSOCIATE DEGREE 2009

● HAND TOOLS CERTIFICATION - PIA INDUSTRIES 2018

● HAZARDOUS WASTE CERTIFICATION PIA INDUSTRIES 2018

● HIGH SCHOOL ACADEMIC GENERAL EDUCATIONAL DEVELOPMENT 1997

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