Customer Service Project Management

Trace Artist

**************@*****.*** 770-***-**** Lawrenceville, GA 30044

Objective:

To leverage my extensive experience in customer service and project management to excel as a Catering & Event Producer at District Events and Catering, ensuring exceptional client satisfaction through meticulous event planning and execution.

Education:

High School Diploma, Meadowcreek High School, Norcross, GA (2001-2005) Experience:

Energy Advisor

The Call Firm - Atlanta, GA (April 2021 - Jan 2024)

- Conducted detailed research on energy usage options for clients to enhance efficiency aligning with the company's core values of excellence and adaptability.

- Developed strategic consultation solutions based on comprehensive feasibility studies that supported superior customer service.

- Prepared concise reports from field studies that facilitated effective communication across departments during events.

Account Representative

Fairview Mediation - Norcross, GA (Jan 2017 - Dec 2020)

- Managed high volumes of inbound calls professionally while maintaining accurate documentation of discussions to ensure seamless coordination with internal teams.

- Resolved complex customer inquiries by collaborating effectively within a diverse technical environment using CRM software.

- Processed invoices accurately in line with company standards which contributed to efficient event setup and execution.

Jackson Hewitt/Home-Based Agent

Oasis Marketing Solutions - Miami, FL (Feb 2015 - Dec 2016)

- Delivered exceptional customer service by identifying needs and presenting appropriate product offerings tailored for each client’s requirements.

- Engaged customers through reliable communications ensuring retention post-event completion.

- Coordinated sales inquiries efficiently supporting the mission of delivering clarity throughout all stages of interaction.

Skills:

Project Management Customer Relationship Management Strategic Planning Problem Solving

Negotiation Skills Empathetic Customer Care CRM Software Proficiency Microsoft Office Suite

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