Administrative Assistant Customer Service
Resume:
CURRICULUM VITAE
Elizabeth Hansen
***********@*****.***
Takoradi – Ghana
PERSONAL DATE
Hometown: Keta, Volta Region
Gender: Female
Marital Status: Single
Language: English, Ga, Twi, Fante
PROFESSIONAL PROFILE
Having an academic background in Secretaryship and Management Studies with experience in customer service and office-based and administrative roles. Posses good written and oral communication skills and have excellent relations with clients. OBJECTIVES
A profession in any company having the environment that encourages continuous learning and provides exposure of innovative ideas to achieve personal and professional growth EDUCATION
Takoradi Technical University September 2014 to July 2017 HND Secretaryship and management studies
Ahantaman Girls’ Senior High School February 2012 to May 2014 WASSCE Certificate
Feemepp Saviour International January 2003 to April 2011 BECE Certificate
WORK EXPERIENCES
Deliz Collections April 2022 to December 2024
AG. Managress
Receive customer orders thorough phone calls and messages .
Prepare monthly income and expenditure report.
Receive calls and responds to enquires from clients.
Prepare content and post on various social media handles .
Arrange for deliveries to customers preferred location.
Record daily sales using Microsoft Excel
Record inventory of stock weekly
Supply goods to customers
Run advertisements to source for new potential clients
Respond to emails from clients
Demonstrated excellent verbal communication skills to both existing and potential clients.
Christork Industries Limited. February 2021 to March 2021 Secretary/ AG Administrator
Engage with customers and arrange for supply of materials.
Write explicit emails and have excellent communication with clients
Prepare quotations and respond to enquires of customers.
Organize meetings and schedule appointments.
Prepare tender documents.
Prepare reports and type letters.
Write cheques, prepare requisitions and write payment vouchers.
Always available during flexible working hours
Send introductory letters to companies and potential customers via email.
Receive calls on behalf of the CEO and attend to all Administrative related duties.
Attend to all concerns and grievances of staff on behalf of the CEO.
Write and distribute memos to all departments.
Jomelos Save Life Organization
Secretary August 2019 to December 2020
Manage both the shelter home and the NGO aspect of the company.
Community sensitisation and outreach organizing.
Prepare monthly and yearly reports.
Run administrative errands, schedule appointment and make travelling arrangements.
Prepare monthly and yearly budgets as well as income and expenditure accounts. Pantang Psychiatric Hospital (National Service)
Administrative Secretary to Deputy Director of Nursing I/C. August 2017 to September 2018
Managed the hospital administration and management system.
Prepared monthly, quarterly and yearly reports
Keep records of all files and important documents
Managed the nursing division staff nominal roll of the hospital.
Typed letters and filed them .
Prepare memo and distributed to various departments .
Took minutes during meetings.
Chartered Accountant & Management Consult (Internship)
Calculated for Vat returns
Received calls and emails from clients and customers
Sent emails and made calls to retrieve necessary information in preparation of financial statements
Calculated for credit and debit balances as well as bank charges Skills and interest
Skills – Proficient in Microsoft word, excel and power point Interest – Travelling, reading and communicating with clients References
Kwame Ababio
Chartered accountant and management consult
Bruce Darko
Nestle Ghana Limited
Contact this candidate