Customer Service Health Care
Resume:
Casey Miller
.
EXPERIENCE
Budtender
Arizona Organix, May, 2022 - Present
The responsibilities of the budtender include greeting customers, answering customers' questions
regarding the different strains of cannabis, their medicinal uses, and methods of consumption, and
keeping the manager informed of any complaints or
operational issues.
Account Coordinator
HCM Staffing (Avesis), October, 2019 - January, 2020 As an Account Coordinator for Avesis Insurance, I
provided customer service through troubleshooting, answering questions, providing web access to the
appropriate individuals and provide any other
applicable assistance to the client.
Patient Services Representative
Tri-West Healthcare Alliance, December, 2018 - August, 2019
Initiate calls to Veterans to educate them on their health care options and choices.
Reach out to health care professionals in the community to coordinate medical appointments and followup
care needs for Veterans.
Provide customer service to Veterans and health care professionals through the course of their health
care journey.
Follow processes of the Department of Veterans Affairs
(VA) program and perform all tasks in a courteous
and professional manner.
Protect the health care privacy of patients by strictly following HIPAA regulations.
Research systems to find missing information; coordinate with other TriWest departments to resolve
issues.
Work in a variety of technologies to perform required tasks.
Manage prioritized tasks in a time-sensitive
environment.
Perform other tasks as assigned by leadership
Eligibility Worker III
State of Arizona/Department of Economic Security (DIME Division), April, 2018 - Present
As a State of Arizona Eligibility Worker I am responsible for providing quality customer service to the public while interviewing and gathering pertinent information CONTACT
*********@*****.***
7049 West Mission Lane
Peoria, Arizona, 85345
SKILLS
Supervisor/Team Lead
Quality Assurance
Medical Patient Care
Driving
Data Entry
Customer Service
Clerical
Cashier
Account Management
to complete the benefit determination process
for Nutrition Assistance (NA - formerly known as Food Stamps), Arizona Health Care Cost Containment
System (AHCCCS) Medical Assistance (MA) and
Temporary Assistance for Needy Families (TANF) or Cash Assistance (CA) .
Eligibility Worker II
State of Arizona, March, 2018 - June, 2018
Eligibility Worker II State of Arizona - Phoenix, AZ March 2018 to June 2018
Sr. Customer Service Associate
Terminix, April, 2017 - August, 2017
As a Sr. CSR for the Terminix national call center, I primarily provided inbound customer service for
existing and potential customers in a high volume call center.
Customer Service Associate
Safeway/Albertsons Incorporated, August, 2015 -
November, 2016
As an employee of the Safeway/Albertsons Corporation, I worked in a call center environment, primarily
as an inbound customer service agent who also provided outbound customer service when necessary.
Customer Service Representative
State of Arizona, August, 2012 - March, 2013
As a CSR, I provided records and other court documents to the authorized acquiring authority. I also
scanned record information into the computer system. Operations Specialist/Client Services
Representative
LifeLock Identity Theft Protection, October, 2007 - July, 2008
Life Lock is an Identity Theft Protection Company and a Client Services Representative, I served as an
inbound customer service representative. It was my duty to answer inbound calls from directly from
clients and prospective clients and assist them with, but not limited to enrolling in the service, questions about the service and any other possible customer
service I could provide for the caller. After receiving a promotion to Operations Specialist, it was my duty to take the personal information given by the client to the CSR and call one of the three major credit bureaus
(Experian/Trans Union/Equifax) and place Fraud
Alerts on client credit reports as the 1st and main line of defense to protect the clients identity.
Employee
Numerous Companies; Teletech/Revana; Apple One
Staffing, April, 2006 - Present
HMM Staffing, Apple One Staffing/Kelly
Services/Randstad/Robert Half Int.l/Adecco/Axis
Employment/etc.
Teletech/Revana, Man Power, Alternative Staffing, Apple One Staffing, Kelly Services, Randstad, Robert
Half Int.l, Adecco, Axis Employment, etc.
As an agent with temporary services and employment agencies, I provided various types of customer
service, clerical, data entry, call center, warehouse and general labor positions. Examples of such
positions include, but are not limited to,
inbound/outbound call centers, switchboard operator, filing,
retail sales, stocking, packing, and maintenance/clean- up crew.
Driver Mover
Starving Students Moving Company, August, 2005 -
April, 2006
2 Men and A Truck
As a Driver/Helper my primary duties were to drive the vehicle in a safe manner, to and from customer
requested locations. As a driver and a helper, my duties were to physical move customer belongings in
a safe and efficient manner to and from requested
locations. Those duties also included, but were not limited to, assembling and disassembling customer
belongings.
Recreational Leader
City of Glendale Parks and Recreation Department,
February, 2003 - July, 2005
Recreational Leader City of Glendale Parks and
Recreation Department February 2003 to July 2005
Recreation Leader
City of Glendale, February, 2003 - July, 2012
My responsibilities were to organize and supervise all activities to ensure safety and fun for the children while encouraging parental involvement. The
maintenance and preparation of the field equipment and the playing field played a major role in the safety of all participants. My responsibilities in the AM/PM After- School Program were to assist in the overall operation of a licensed child care site and to supervise the
support staff. My duties as a front-line staff person included weekly fee transactions, daily paperwork, and DES reports. It was also my responsibility to perform the duties of the Site Programmer while they were
absent. My aptitude to work with school administrators and to develop a positive rapport with participants and their families was beneficial to the success of this position. Additionally, I was able to enforce site rules by using the Progressive Discipline Steps, adhere to City policies and procedures to maintain a safe site for all participants and represent the City of Glendale in appearance, professionalism and integrity. EDUCATION
Parker High School
Graduated, High School/GED
Yavapai College
Graduated, None Provided
Glendale Community College
Graduated, Associate Degree
Contact this candidate