Office Manager Customer Service

Janet L Andrews-Moore * *********@*****.***

302-***-**** * 12/13/70

Work History:

Muggly Lee Fisheries /office manager/from Sept. 1,2005-Present

job duties inclueded :

Payroll, handling all permits and licsences, contact with State of Delaware and DNREC for regulations, Hiring, Interview process, answering phones, arrangement of all incoming and outgoing deliveries of fresh catch, bait and fuel, filing, taxes preparation and training.

Verizon (formally Bell Atlantic) from Sept. 1990-Dec, 2008 (eisp buyout offer)

job duties included:

answering customer calls (aprox 150 calls per day) ; arrangement of new service, transfers, disconnections, new products and services, collections, protected pertenant information when doing credit checks and screenings on new customers applying for service, elected as Peer Coach; training and developing the new hires skills in sales and customer relations. Top Revenue producer for 7 years and elected into the Winners Circle, receiver of various awards ;written and oral for customer satisfaction, Recieved top notch training from companies whom specifically teach the skill of dealing with customers in high volume, I attended those workshops and classes solid over the 18 year career. Phone edditique that is an art and not everyone is able to ea skills that I obtained. Use of all office equipment in our current era ;faxes, computers and all programs. I have ebbedded in me exceled and the amazing customer service skills that only 18 plus years of experience can give a person. I am grateful for all the exclusive work shops that Verizon did montly from only the best of the best instructors whom were contracted to come in from exclusive colleges and universities. I have recently noticed that the many classes in the Professional Development field that I already completed, are now being offerred at higher education schools offerring such courses as Effective Meetings, Motivating People, Leadership for Managers, Emotional Intelligence, Time Managememt, Creative Problem Solving, Planning Goals and Objectives, and Conflict Resolution. ( many more not mentioned or listed as well)

Education ; USARMY reservist May 1988-Oct 1996 /Fort Jackson, SC & Fort Lee, VA MOS; 76V MATERIAL HANDLING SPECIALIST . Veteren status,

MPHS High School May 1988 Academic Graduate, RD # !, Mt Pleasant, Pa 15666

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