Office Manager Housekeeping
Resume:
Donald W Robertson
Lakemoor, IL
*******@*****.***
EMPLOYMENT HISTORY
Sedgebrook Senior Retirement Community, Lincolnshire, IL April 2005 to January 2025 Director of General Services 2020 - 2025
● Responsible for the overall operation of the Plant Operations at an independent senior living community with 467 apartments with a Continuing Care 144 bed Health Center.
● Managed the maintenance and laundry department, housekeeping, groundskeeping, security and transportation department.
● Held responsibility for greeting all new residents and providing them with an orientation to their new apartment and community.
● Assisted families with the move-out process and turned apartments to be ready for resale
● Ensured compliance with Illinois Department of Public Health and state regulations. Director of Environmental Services 2005 - 2020
● Opening team member; implemented all policies and procedures for the department.
● Led the daily operations of the department providing a high level of cleanliness and appearance to residents, visitors and staff.
● Promoted customized housekeeping services to 62% of residents in independent living.
● Executed daily set up of resident activities and events. Omni Hotels International 1999 - 2005
Director of Housekeeping
● Omni William Penn Hotel (606 Rooms)
● Omni Chicago Hotel (347 Suites)
Renaissance Hotels and Resort (formerly Stouffer Hotels and Resorts)1980 - 1999 Director of Housekeeping 1980 - 1985
Front Office Manager 1985 - 1988
● Throughout my career with Renaissance Hotels and Resorts, I was assigned to open or provide assistance to nine hotels in various locations including airports, cities, and suburban areas, as well as one resort ranging from 250 rooms to 750 rooms. EDUCATION
University of Las Vegas, NV
Bachelor of Science, Hotel Administration
Educational Institute of the American Hotel & Motel Association Certified Hospitality Housekeeping Executive
Omin Hotels
Completed the Self-Directed Development Program for Director of Room
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