Customer Service Inventory Management

KELLEE CHUNG-BROWN

929-***-**** Houston, Texas ****9 WWW: Bold Profile

Summary

Adept at leveraging extensive experience in inventory management and customer service, I excel in environments requiring strong communication and organizational skills. At Walgreens, I significantly improved inventory accuracy and customer satisfaction. My data analysis proficiency and empathetic customer engagement stand out, showcasing my ability to enhance operational efficiency and client relations. Resourceful Inventory Specialist known for high productivity and efficient task completion. Skilled in inventory management, data analysis, and logistics coordination. Excel in problem-solving, adaptability, and teamwork to ensure optimal stock levels and reduce discrepancies. Committed to continuous improvement processes to enhance operational efficiency.

Skills

Communication skills

Live chat

Technical support

Computer skills

IOS

Google Suite

Care plans

Windows

Customer service

Direct sales

Typing

Sales

Upselling

Bookkeeping

Shift management

Driving

Cash register

Cash handling

Data entry

Time management

Microsoft Word

Microsoft Outlook

Leadership

Phone etiquette

Customer support

Inventory

Shipping coordination

Cycle counting

Audit processes

Order picking and processing

Experience

08/2024 - Current

Walgreens

Houston, TX

Inventory Specialist

Strong attention to detail and accuracy

Proficiency in inventory management systems and data analysis Excellent organizational skills and ability to prioritize tasks Basic understanding of warehouse operations and logistics Communication skills to interact with suppliers and internal teams Ability to work independently and as part of a team Tracked shipments from suppliers to confirm receipt of goods in a timely manner. Monitored stocking areas to adjust volumes and storage requirements driven by production activity.

08/2023 - 08/2024 Shift Lead

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Walgreens

Houston, TX

Maintains accurate inventory counts

Engage customers and patients by greeting them and helping with products and services Resolves customer issues and answers questions to ensure a positive customer experience Assists with and coaches other team members to work with warehouse and vendor ordering- process

Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary

08/2023 - 10/2023

WTW

Houston, TX

Remote Enrollment Specialist

Worked remotely to effectively and empathetically assist participants over the phone Helped existing and new customers with enrollment into Medicare programs Follow all compliance regulations for service and application inquiries 05/2019 - 02/2023

Peppas Jerk Chicken

Brooklyn, NY

Supervisor

Responding efficiently to customer's complaints/concerns and providing a resolution Coordinating daily restaurant management operations Delegated responsibilities to each member of staff daily Maintain proper sanitation and safety in food preparation areas 09/2012 - 09/2017

Vista Print

Customer Service Representative

Answered all customer inquiries through various channels (chat, telephone, and email) courteously and professionally

Resolve customer queries by offering accurate solutions within first contact Supported and provided information to all internal and external customers professionally and courteously

Upselling and making recommendations to customers

11/2006 - 05/2010

E-Services Group

International (United

HealthCare)

Customer Service Representative

Created a memorable experience for customers by answering calls in an efficient, courteous, and accurate manner while meeting compliance requirements Responsibilities: Gave Providers for hospitals, facilities, and other rehab centers information on their customer benefits, eligibility, and claims with United Healthcare Reviewed claims and sent them back for processing where necessary Ability to multi-task between different screens

Quick learner

Orchestrated and developed several projects

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns

Education and Training

07/2005

Montego Bay

College in Business Administration

Montego Bay Community College

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