Detail-oriented Data Analyst with practical experience in data collect

Gita Paudel

********@*****.***

SUMMARY

Detail-oriented Data Analyst with practical experience in data collection, cleaning, analysis, and visualization. Proficient in SQL, Excel, and Power BI. Google Data Analytics Certificate holder, along with an Associate Degree in Computer Programming. Able to convert data insights into actionable recommendations. Seeking to apply strong analytical and technical skills in an entry-level Data Analyst role.

SKILLS

Data Analysis: Data Collection, Data Cleaning, Statistical Analysis

Tools & Technologies: SQL, Excel, Tableau, Power BI, Active Directory

Programming Languages: Python, R (if needed)

Database Management: SQL Database Design, Query Optimization

Reporting & Visualization: Dashboards (Tableau, Power BI), Data Visualization

Other: Data Quality Control, Data Transformation, Troubleshooting, Microsoft Office Suite

EDUCATION

Google Data Analytics Certificate – Merit America (03/2022)

Rigorous coursework in data analysis, data visualization, and statistical modeling

Associate Degree in Computer Programming – Wake Tech Community College, Raleigh, NC (01/2015 - 05/2018) Acquired in-depth knowledge and skills in SQL, Python, and database management

Master of Business Studies – Tribhuvan University (07/2012)

Certification: Microsoft Power BI Data Analyst Associate (08/02/2024)

PROFESSIONAL EXPERIENCE

Analyst, HCL Technologies Cary, NC 04/2023-present

Received, logged, and managed calls from internal and external staff via telephone, email

Demonstrated the ability to recognize situational trends and promptly alerted the team and management.

Provided first-line support, effectively troubleshooting IT-related problems for software/hardware, including iPads, laptops, PCs, and printers.

Upheld a high standard of customer service, consistently adhering to service management principles.

Possessed basic knowledge and troubleshooting skills for Microsoft Office applications, including Word, Excel, Outlook, PowerPoint.

Track and analyze volume of support calls by maintaining trends to provide with decision-making data.

Hardware/Software troubleshooting; escalate the issues that cannot be resolved in a timely manner.

SQL and Excel: Provide reporting on the volume of support tickets and system performance to senior management. Provide input and support to IT staff to ensure seamless customer service and resolution of issues.

Junior data analyst, 2SD TOXICOLOGY SERVICES LLC, Apex NC 10/2022-03/2023

Created reports and dashboards using Excel and Power BI to present data in a meaningful way to support project teams in making data-informed decisions.

Worked with the team to identify data quality issues and ensure accuracy and completeness of datasets

Collaborated with project teams to support statistical modeling to support data analysis.

Communicated findings and recommendations to project teams through written and oral presentations.

Collected, cleaned, and analyzed data to provide actionable insights using SQL and Excel

Developed and managed SQL databases, conducting regular data quality checks

Collected, cleaned, and analyzed data to provide actionable insights using SQL and Excel.

Built data dashboards in Tableau that assist the project teams in making data-driven decisions.

Supported statistical modeling efforts and ensured data quality throughout projects

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