Medical Assistant Customer Service

Lisa Means

**** ********** **. **********, **. 36117 334-***-**** *************@*****.***

Objective:

Medical professional prepared for this role, bringing valuable experience in clinical and

administrative functions. Known for reliable support in patient care and effective communication

with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities.

Proficient in-patient interaction, medical record management, and office support tasks.

Education:

High School Graduate, 05\07\2007, Central High School

CERTIFIED MEDICAL ASSISTANT, 12\05\2024, FORTIS COLLEGE

Experience:

MEDICAL ASSISTANT EXTENDED ARMS PHYSICIANS 12\2024-CURRENT

+ Answered telephone calls to offer office information, answer questions,

schedule/cancel/reschedule appointments, and direct calls to staff.

+ Performed medical records management, including filing, organizing, and scanning documents.

+ Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

CUSTOMER SERVICE LEADER MAPCO 09\19\2019 — 03\01\2024

+ Developed strong product knowledge to provide informed recommendations based on

individual customer needs.

+ Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

+ Collaborated with team members to develop best practices for consistent customer service

delivery.

- Skills:

+ HIPAA Compliance

+ Patient Scheduling

+ Customer Service

Contact this candidate