Social Media Case Management

Veronica Schenkelberg, MSW ********************@*****.***

●Master of Social Work (MSW) professional, specializing in the Veteran population

●Spanish Bilingual and Bicultural

●Basic sign language, both ASL & SEE

●Proven strong analytical, problem-solving, organizational, interpersonal, time-management, and leadership skills

●Self-starter and highly motivated team member

●Knowledge of Microsoft Office, Internet, and Social Media

Education

California State University, Long Beach (CSULB) May 2010

Master of Social Work (MSW)-graduated with honors

California State University, Long Beach (CSULB) May 2007 Bachelor of Arts

Double Major: Philosophy and English & Spanish Translation and Interpretation Studies; graduated with honors, Phi Kappa Phi Honors Society, Summa Cum Laude in Spanish, President’s Honor List, (2004,2005), Dean’s Honor list, Exceptional Student Award, Sigma Delta Phi, Who’s Who in American Universities and Colleges.

Cypress College, Cypress California May 2005

Associate of Arts, General Education; graduated with honors

Employment

Tibor Rubin VA Medical Center August 2010-July 2023

Housing and Urban Development-Veteran Affairs Supportive Housing (HUD-VASH) Case Manager

●Implemented crisis intervention plan for high-risk situations, resulting in clients receiving necessary attention and avoiding possible harm to themselves and others.

●Supported clients searching for housing who may not meet the requirements, resulting in being housed successfully, many for the first time.

●Made home visits to ensure safety and evaluate needs.

●Developed individualized treatment plans to manage client’s mental health and substance use/abuse disorder and maintain stable, safe, and permanent housing.

●Provided active listening and therapeutic support.

●Made appropriate referrals for client’s basic needs, such as food insecurities and medical services.

●Provided resources, such as food pantries, service animal resources, and transportation.

●Transported clients to HUD section 8 meeting for voucher awarding, housing hunting and yearly re-certifications.

●Reached out to property managers daily to inquire about housing opportunities.

●Provided education to property managers who may not be familiar with the HUD-VASH program.

●Assisted prospective renters in completing necessary paperwork.

●Provided assistance locating and securing security deposits, furniture, and other moving expenses.

●Met with property managers to develop rapport to ensure the availability of any new units for clients.

●Participated in monthly meetings with stakeholders.

●Conducted weekly and monthly group meetings to provide program education and updates to clients.

●Provided in-person support throughout the global pandemic by developing a methodology that continued to serve the most vulnerable individuals, such as the elderly.

●Adjusted schedules, locations, and means of continuing to meet clients to ensure their housing wasn’t threatened by the pandemic.

Certified Nursing Assistant (CNA)

Residential Care Facility for the elderly (RCFE)

Certified Advocate /counselor for victims of Domestic Violence

Internships

Court Advocate at the Superior Court, Long Beach Fall 2006

●Provided brief counseling and education to domestic violence (DV) survivors and their families.

●Collaborate with court personnel, prosecutors, and social workers to empower DV survivors and their families.

●Provided resources to DV survivors and their families.

●Linked DV survivors and their families with services in the community to promote their successful integration to a violence free environment.

Long Beach City College (LBCC), Long Beach May 2008 to September 2008

●Provided brief counseling for students in crisis.

●Met with students who came to the center seeking guidance with mental health issues and services in general.

●Supported the staff with organizing student events in order to provide education and services to students.

Flossie Lewis Center, Long Beach September 2008 to May 2009

Graduate MSW Intern

●Conducted client intakes.

●Facilitated weekly support for survivors of domestic violence.

●Conducted individual counseling for in-patient residents to assist them achieving short-term goals.

●Collaborated with substance use/abuse counselors to develop treatment plans under Prop 36 guidelines for drug and alcohol addicts.

Veteran Administration (VA) Medical Center, Long Beach, California September 2009-May 2010

MSW Intern

●Provided counseling and crisis interventions for Veterans and their family members with physical, mental, financial, and occupational concerns.

●Co-facilitated weekly support meeting for Veterans with substance use/abuse disorders.

●Conducted psychosocial assessments and collaborated with the LCSW in establishing treatment plans for Veterans and their families.

●Collaborated with LCSW in implementing services for recently separated Veterans and their families to promote a smooth reintegration into the civilian population.

●Participated in the HUD-VASH committee to screen Veteran’s appropriateness for the HUD-VASH program.

●Conducted pre-screening interviews and intakes for Veterans accepted into the HUD-VASH program.

Professional Affiliations

Member of the National Association of Judiciary Interpreters and Translators (NAJIT)

Freelancing

●English/Spanish interpreting services.

●Provided interpreting services to Workers Compensation clients in medical and legal settings.

●Advocated for Spanish-speaking parents during Individual Education Program (IEP)meetings

●Facilitated monthly support groups for Spanish-speaking parents of children with special education needs

References

Upon request

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