Customer Service Sales Consultant

CARLOS E. RAMIREZ

**** ****** ***** • Manteca, CA 95336 • 209-***-**** • ****************@*****.*** QUALIFICATIONS

• Twenty plus years of experience in sales and customer service.

• Serviced retail and independent grocery store accounts, warehouse employment and debt collections.

• Excellent communication and problem-solving skills combined with a demonstrated ability to use sound judgement. WORK EXPERIENCE

August 2023 to HOME DEPOT – Hardware Associate and Front-End Cashier September 2024 • Assisted and provided product knowledge to customers

• Discuss and open various credit line options

• Stocked, labeled and priced inventory

• Assisted other departments on an as needed basis December 2018 PERFORMANT RECOVERY INC. – Client Relations Representative for the IRS To December 2021 • Maintain and update taxpayer information

• Create and send letters regarding IRS debt

• Debt collection

• Educate taxpayers on options to resolve debt

• Manage payment arrangements

January 2017 to TRANSWORLD PRINTING SERVICE – Sales Consultant December 2018 • Service all house and corporate accounts

• Cold call various business.

• Online sales

• Telemarketing

• Write up sales orders

• Collect monies from overdue invoices

January 2016 to LE TOTE – Exceptions Department

January 2017 • Monitor and clear out a delayed tote report on a daily basis

• Rebuild, locate and expedite all order in a timely matter

• Communicate with various dept. leads, IT dept., and HQ depts.

• Refund labels with ADSI shipping software

• Produce an end of day report daily

January 2015 to MEPCO LABEL SYSTEM – Customer Sales Representative January 2016 & • Develop good customer relationships with existing and new clientele January 1992 to • Prepare quotes, accept art files for new projects, and open new accounts for label customers January 1999 • Maintain all aspects of communication with various departments (sales, art, production, accounting and shipping)

• Sales, solicitation, cold calling and all aspects of customer service

• Maintain and multi-task busy office atmosphere

January 2013 to GLOBAL INDUSTRIES – Food Equipment Specialist December 2013 & • Sold new and used food equipment to grocery store chains and to independents January 2000 to • Generated sales by cold calling and servicing established accounts as well as identifying and contacting December 2006 potential clients

• Recommended appropriate products to increase client profitability and satisfaction

• Demonstrated equipment use to illustrate the value of the product and conducted training sessions on proper equipment uses for scales, slicers, meat wrappers and pizza ovens

Contact this candidate