Supervisor, Dispatch and Customer Service
Resume:
Eunice Aguilar
Pomona CA ***** • 909-***-****
*************@*****.***
Objective:
To obtain gainful employment in order to demonstrate my applicable knowledge, skills, and abilities in correlation with providing extraordinary customer service.
Skills:
Strong Microsoft outlook, excel, word. Experienced in scheduling events, work-shifts, coordinate set ups and pick ups. Great communication skills. Front/back office experience. Bilingual in English and Spanish.
Education:
General Education,
Benjamin Franklin High School, Los Angeles, CA
1995-1996
Diploma
Experience:
Ups.
August 2023 - Present
Package Center Supervisor
• Supervise and manage a team of over 60 drivers, ensuring efficient and safe execution of assigned routes.
• Monitor driver hours and enforce compliance with OSA/DOT regulations to prevent violations.
• Coordinate and dispatch on-call pickups promptly to meet operational and customer demands.
• Address customer inquiries and concerns, providing timely and effective resolutions to maintain high levels of satisfaction.
• Perform administrative duties, including maintaining accurate records and generating reports.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) to support daily operations and reporting needs.
Ups.
January 22 - August 2023
Industrial Engineer Supervisor
• Coordinate and monitor bulk shipping goods and ensuring deliveries at committing times.
• Exceeded every protocol from departure to delivery destination.
• Communication with warehouse staff and drivers to ensure no disruptions to facilitate smooth transportations.
• Overseeing inventory, transportation and resolving any issues transportation may arise.
• Ensure compliance with relevant laws, regulations of transportation.
• Great Team player and Work well under pressure.
Ups.
November 2021 - January 2022
Casual Seasonal Driver
• Followed Route deliveries
Exceeded route with over 100 stops per car.
• Exceeded air deliveries at expected arrival time.
• Ensure compliance with relevant laws, regulations of transportation.
UPS.
October 2020 – January 2021
Seasonal PVD Delivery Driver
• Followed Route deliveries Completed route with over a hundred stops.
• Completed air deliveries expected arrival time.
Worked well under pressure.
UPS.
June 2020 – September 2020
Seasonal PVD Delivery Driver
• Followed Route deliveries
Completed route with over a hundred stops.
• Completed air deliveries before expected arrival time.
Worked well under pressure,
South City Gas Inc.
Dec 2019 - June 2020
Customer Service Specialist
• Adaptable within an ever-changing work environment.
• Always focused on maintaining professionalism and integrity.
• Willing to dedicate time and effort to the overall improvement of the organization.
• Scheduling employees’ schedules for the week.
• Experienced in Merchandise resets and Displaying.
• Demonstrated ability to multitask large scale projects in conjunction with daily assignments.
Contact this candidate