Business Analyst Ii
Resume:
Denise Cuffe
Hillsboro, OR *****
*****.*******@*****.***
Summary: Business Analyst experience in both agile and waterfall environments.
Skills and Strengths
• Requirements Analysis and Elicitation and Traceability
• Use Cases, Functional Specifications, Process Mapping
• Issue resolution
• SharePoint Site Management
• SDLC Methodologies: Agile and Waterfall
• Advanced skills in MS Office Products, including Access, Excel, OneNote, Word, Visio and PowerPoint
Experience
Providence Health (contract) Portland, OR, August 2024 – Present
Patient Rooming Specialist and Patient Service Specialist
Project / team name: Collaborate to streamline processes, document and consolidate process storage
• Answer patient calls, resolve issues, schedule appointments and document patient’s question then send questions to care team.
• Room patients for their appointments with providers.
• Greet and check in patients .
• Collaborate with management and SMEs to update and streamline processes.
• Attend courses to increase knowledge related to the position.
• Assist team members when there are questions and/or technical issues.
Systems Utilized: Epic EHR, RightFax, MS Word, OneNote, Outlook and Excel
Acentra Health (contract) McLean, VA June 2021 – February 2024
Business Analyst
Project / team name: Implementation of eQSuite Care and Utilization Management Application. 11 project team individuals
• Met with developers and users to create user stories, review and discuss requirements in an agile environment.
• Created mockups & dashboards related to requirements, user stories and issues in Jama.
• Authored eQSuite system and testing documentation.
• Performed user story and regression testing.
• Extracted data and met with the client to discuss requirements, transformed the data and reloaded the data related to the traceability report.
• Performed data analysis related to the traceability report.
• Met with the client and developers to determine system configuration requirements.
Systems Utilized: Atrezzo, Azure DevOps, eQSuite, JAMA, Jira, Smartsheet, Access, Excel, OneNote, Outlook, SharePoint, Visio and Word.
Kohl’s Department Store (employee) Oct 2020 - Oct 2021
Associate
• Customer Service
• Cashier
Boynton Health (employee) Minneapolis, MN Jan 2020 – October 2020
Business Systems Analyst
• Provisioning and De-provisioning User Access in Point and Click and Dentrix.
• Created and documented notes, questionnaires and letter templates to resolve user requests.
• Authored documentation related to task resolution.
• Created and updating reports within ServiceNow and Point and Click.
• Project related tasks include: reviewed project plan, performed and communicated the project updates, created and performed test plans.
• Used Microsoft/Google Products Word, Excel, OneNote and Visio.
Systems Utilized: Dentrix, NexGen, PNC, ServiceNow, TeamDynamics, Excel, OneNote, Word and Visio
Xcel Energy (contract) Minneapolis, MN Sept 2018 – December 2019
Business Analyst
Project / team name: Root Cause Analysis and IDP Tool / team. 7 project team individuals.
• Met with subject matter experts to determine root cause analysis.
• Performed data analysis related to root cause analysis.
• Connected with vendors to update the SAP vendor database.
• Met with subject matter experts to determine requirements and workflow for their supply chain IDP technology.
• Created training and testing documentation related to the IDP tool.
• Subject matter expert and liaison between category managers and accounts payable to determine appropriate workflows.
• Wrote requirements for the reports for all departments including merchandising, financials, product data management, fraud and other departments
• As part of the team, I met with vendors to view some off-the-shelf applications to replace existing technologies.
Systems Utilized: Content Manager, Emptoris, IDP Tool, Rational, SAP, Access, Excel, OneNote, PowerPoint, SharePoint, Visio and Word.
Allina Health (employee) Minneapolis, MN Dec 2011 – Oct 2017 and Sept 2004 – Apr 2008
Sr. Business Analyst
• Subject matter expert including understanding of interfaces, and performed related testing for the HIE project.
• Epic incident management resolution with healthcare providers and team members.
• Connected with leadership on a continual basis to update them on task/project status.
• Created process documentation and trained team members on the HIE process.
• Gathered report requirements and created reports within ServiceNow, Epic and the HIE
• Authored training documentation for cross training when two teams were combined.
• Presented upcoming health care issues at the MN Epic User Group.
• Organized and collaborated with the Epic Vendor to execute system enhancements.
• Coordinated and administered integrated and unit testing.
• Performed data analysis regarding EHR data extracted to present to leadership.
• Created process documentation and trained users on new system functionality.
• SharePoint administrator.
Systems Utilized: Epic, HL7 Interface, Mirth HIE, ServiceNow, Sherlock, SureScripts, TechExcel, Access, Excel, OneNote, PowerPoint, Project, SharePoint, Visio, Word.
Education
Bachelor of Arts in Computer Science, Concordia University
Volunteering
Greeter at Church
Barista at Church
Creating and maintaining a church garden
Planting trees
Continued Learning
Power BI
SQL
Tableau
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