Customer Service Store Manager

Ivan Jackson

IVAN G. JACKSON SR.

**** ******** **** #*** *******, TX 77092

Phone: 281-***-**** Email: ***************@*****.*** PROFESSIONAL SUMMARY

Dedicated retail management professional with extensive experience in customer service, team leadership, and achieving sales targets. Skilled in managing daily operations, training and mentoring staff, and delivering exceptional customer experiences. Proven ability to exceed sales goals and reduce shrinkage, while maintaining a high standard of operational efficiency. KEY SKILLS & ABILITIES

● Strong communication skills with customers and team members

● Expertise in recruiting, hiring, and training staff

● Demonstrated success in exceeding sales goals by over 20%

● Proficient in Microsoft Word, Excel, and PowerPoint

● Highly skilled in problem-solving and handling unusual circumstances

● Exceptional ability to manage inventory and reduce shrinkage PROFESSIONAL EXPERIENCE

Best Buy – Houston, TX

Computer Department Supervisor

August 2021 – January 2025

● Managed daily operations of the computer department, ensuring a high level of customer satisfaction

● Handled complex customer issues and resolved problems efficiently

● Prepared daily sales reports and coordinated floor activities to meet sales targets

● Trained and mentored new hires, ensuring they were equipped with the tools to succeed

● Implemented promotions and set up advertisements that contributed to increased sales year-over-year

Office Depot – Houston, TX

Customer Service Manager

January 2011 – October 2021

● Led the customer service team, ensuring an outstanding shopping experience

● Managed daily operations of the computer department, overseeing sales and customer service activities

● Coordinated the hiring and onboarding process for new employees

● Monitored and tracked sales, identifying areas for improvement and implementing strategies to boost performance

Circle K – Houston, TX

Assistant Manager

February 2017 – Present

● Provided exceptional customer service, ensuring customers had a positive experience

● Managed promotional displays and advertising campaigns to drive sales

● Prepared daily sales reports and coordinated floor activities

● Handled cash management, ordering, and addressed maintenance issues as needed

Dollar General – Houston, TX

Store Manager

September 2006 – February 2011

● Oversaw the daily operations of the store, including staff management and customer service

● Ensured store cleanliness and maintained high standards of inventory management

● Successfully managed shrinkage and implemented loss prevention strategies

● Managed cash handling, ordering, and store maintenance issues Sheikh Shoes – Houston, TX

Store Manager

January 2001 – September 2006

● Managed daily store operations, including sales reporting and floor coordination

● Oversaw cash handling, ordering, and addressed maintenance issues

● Led inventory management, customer satisfaction, and store layout design

EDUCATION & CERTIFICATIONS

Booker T. Washington High School, Houston, TX – High School Diploma, 1992

Loss Prevention Training – 2006

Dollar General Store Manager Training – 2008

ACHIEVEMENTS

● Successfully reduced shrinkage from 5.9% to 0.35%, exceeding company goal of less than 1%

● Consistently received excellent scores on Loss Prevention audits

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