Customer Service Data Entry
Resume:
************@*****.***
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EDUCATION
Hairstylist
Hairstyling
Estelle Academy, Edmonton
January 1989
SUMMARY
Dedicated professional with a strong work ethic and proven expertise in prioritization, multitasking, and planning. Alongside several years of experience in dynamic environments, I am highly adaptable and motivated to tackle new challenges while leveraging interpersonal skills to foster collaborative relationships
SKILLS
EXPERIENCE
RECEPTIONIST
Sun Depot Tanning Salon Edmonton, Alberta August 2023 - January 2024 HAIRSTYLIST
Newtown Hair Design Edmonton, Alberta October 2021 - December 2022 BONNIE GIBEAU
• Written and verbal
communication
• Goals and performance
• Sales presentation
• Operations
• Front desk operations
• Conference planning
• Policy and procedure
modification
• Sensitive material handling
• Data entry documentation
• Back office operations
• Professional and mature
• Payroll and benefits
administration
• Executive management support
• Purchase orders organization
• Complaint resolution
• Data analysis
• Health and safety
• Excellent communication
• Upselling and cross selling
• Short contract as business closed it's doors
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Key holder
• Scheduled appointments for clients, customers, and other visitors.
• All aspects of hairstyling.
• Retail Sales.
• Salon Cleanliness.
BG
SALES CONSULTANT
Summit Salon Services Edmonton, Alberta September 2016 - October 2017 STYLIST
Pravda Hair Edmonton, Alberta February 2015 - July 2017 MANAGER
Chatters Hair Salon Edmonton, Alberta February 2017 - May 2017 Responsibilities included the management of 9 stylists. GENERAL MANAGER
Rapunzel's Hairdressing Salon Canmore, Alberta April 2010 - April 2014 WEBSITES, PORTFOLIOS, PROFILES
• Provide above and beyond customer service.
• Greeted customers, answered phones and booked appointments.
• Provided consultations to clients about their desired hairstyle and hair care needs.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions
• Developed and maintained relationships with clients to ensure repeat business.
• Assisted in developing sales strategies and setting targets for different accounts.
• Developed and maintained relationships with clients to increase sales revenue.
• Recommended process improvements that could enhance sales performance.
• Generated leads through cold calling, networking, and referrals.
• Provided detailed product information to customers, including features, prices, and availability.
• Managed multiple tasks simultaneously while providing excellent customer service.
• Provided all aspects of professional Hairstyling
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
ACCOMPLISHMENTS
CERTIFICATIONS
REFERENCES
References available upon request.
• https://www.linkedin.com/in/bonnie-gibeau-7857242a6
• Voted Leader of the month out of 140 people at the Fairmont Banff Springs
• Attend many classes to ensure my clients got the best and up to date hair.
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