Customer Service/data entry/office/administration

Marie Lahti

Georgetown, TX

******.*****@*****.***

Professional Summary

Professional with experience in clinic operations, customer service, and team management. Skilled in performing clinical tasks, scheduling, and managing daily operations to ensure efficiency and client satisfaction. Proficient in handling financial transactions, coordinating appointments, and maintaining clear communication across teams. Experienced in managing customer concerns, driving retention, and supporting business functions. Strong organizational and multitasking abilities with a focus on maintaining smooth and effective operations.

Willing to relocate: Anywhere

Work Experience

Clinic Technician

Lice Clinics of Texas-Cedar Park, TX

October 2024 to Present

• Sanitize and disinfect combs, brushes, and treatment rooms to maintain a clean and safe environment.

• Conduct head checks to assess for lice and nits, providing appropriate treatment based on findings.

• Administer lice removal services and ensure proper hygiene protocols are followed.

• Handle customer payments and order necessary products for the clinic.

• Confirm and reschedule appointments as needed, ensuring smooth client scheduling.

• Communicate clinic needs and updates to the owner, assisting in daily operations. Retention and Sales Specialist

Charter Communications-Austin, TX

June 2022 to October 2024

• Utilized CRM software to respond promptly to inbound calls, effectively managing key metrics such as productive time, schedule adherence, handle time, and after-call work

• De-escalated customer complaints with effective communication

• Mastered managing new sales while maintaining account retention

• Request and utilize financial software to process billing, schedule techs, add new service Director of First Impressions

Ignite Medical Resorts-Austin, TX

April 2020 to June 2022

• Executed precise data entry while maintaining confidentiality of sensitive information (HIPPA,FDCPA)

• Patient intake and Scheduling to optimize patient care and enhance operational efficiency

• Processed accounts payable and receivables

• Leveraged Microsoft Office Suite and Google Docs to create detailed reports, manage schedules, and maintain docs for incoming and discharged patients

• Point of contact for family to obtain and update any progress or changes

• Strong written and verbal skills, fostering a collaborative and positive work environment Collections Training Manager

MVBA Law Office-Round Rock, TX

September 2008 to April 2020

• Office Management and event coordination

• Created and implemented effective training materials and programs, enhancing team performance and engagement

• Facilitated seamless onboarding through comprehensive orientation sessions and tailored on-the-job training

• Oversaw Accounts Payable and Receivable with a focus on accuracy and timely payments

• Negotiated closure terms in civil matters, ensuring compliance with legal standards

• Achieved quality control metrics in training performance, driving consistency in collection efforts

Contact this candidate