Patient Care A Team
Resume:
Bilisuma Argata
**********@*****.***
Highly motivated and experienced medical professional with years of administrative and clinical experience providing comprehensive patient care in diverse healthcare settings. Possesses strong communication, organizational, and interpersonal skills, coupled with a dedication to upholding the highest standards of patient care. Eager to leverage my expertise and enthusiasm in a fast-paced, dynamic environment where I can make a positive impact on patient care. HIGHLIGHTS OF QUALIFICATIONS
• Ability to multitask and demonstrated ability to remain focused, flexible, and prioritize tasks in a busy and high-stress environment.
• Strong organizational skills, meticulous attention to detail, proficient in managing multiple tasks simultaneously in a high-pressure environment.
• Able to quickly learn and work with a team.
• Excellent verbal and written communication skills, adept at communicating effectively with patients, colleagues, and other healthcare professionals.
• Proven ability to work independently and as part of a team, fostering positive and collaborative relationships with colleagues.
• Maintains a professional demeanor, upholds ethical standards, and demonstrates a positive and respectful attitude towards colleagues and patients.
• Strong understanding of medical terminology, clinical procedures, and patient care protocols.
• Profound research skills. Data collection, entry and analysis.
• Excellent interpersonal skills.
• Highly proficient with computers and technology, including Electronic Medical Records
(EMR) systems, Microsoft Office Suite, and other healthcare software.
• Exceptional customer service skills, dedicated to providing a positive and empathetic patient experience.
EDUCATION
Doctor of Medicine Oct 2012 – Aug 2018
St. Paul’s Hospital Millennium Medical College • Addis Ababa WORK EXPERIENCE
Volunteer at Emergency Department Nov 2024 – Present Humber River Health North York, ON, Canada
• Greeted patients and visitors upon arrival
• Assisted patients to register in Triage Kiosk system
• Helping patients in waiting area and the triage nurse
• Check in with patients in EMS off loading area
• Assisted in providing information
• Checking at Sub-Acute registration desk
General Practitioner Sept 2018 – Aug 2024
St. Paul’s Hospital Millennium Medical College Addis Ababa, Ethiopia
• Treat patients in outpatient department
• Lectured and assisted medical students and nursing staffs
• Did and published researches
• Evaluated and initiated appropriate management and followed patients.
• Provided emergent medical care and treatment for life-threatening diseases.
• Teamed with other physicians, specialists, and health care providers.
• Booked, rescheduled and cancelled patient appointments.
• Created and managed staff schedule.
• Experienced working with sensitive and confidential patient information.
• Performed various minor procedures and assisted in major operations. Clinical Coordinator Jul 2020 - Jun 2022
St. Paul’s Hospital Addis Ababa, Ethiopia
• Coordinated and scheduled patient appointments.
• Managed patient flow and addressed patient concerns.
• Interfaced with referring physicians and clinics.
• Prepared patients and assisted procedures as required.
• Organized patient information.
• Prepared and processed supplier invoice payments.
• Followed infection prevention procedures.
• Managed implementation of EMR
• Coordinated referrals to specialists and follow up on patient care plans.
• Provided timely and informative reports, as required for reporting purposes.
• Collaborated with a multidisciplinary team of healthcare professionals
• Developed and implemented comprehensive treatment plans for patients.
• Ordered and interpreted diagnostic tests
Medical Office Manager Jan 2019 - Jun 2020
Hippocrates Medical Office Addis Ababa, Ethiopia
• Managed administrative issues of the PLC
• Managed requisitions including receiving and sending out reports.
• Answered phone calls and addressed client inquiries.
• Greeted and welcomed patients and clients to the in-person consultation dates
• Managed client records and updated information accurately in the system
• Provided medical certificates
Home Care Aide (Part-time) Apr 2021 – Aug 2024
Dr. Dagi Medical Consultancy Addis Ababa, Ethiopia
• Provided a care for patients at their homes
• Did medical check up for elderly
• Provided consultation for clients about their health
• Monitored and treated terminally ill patients
PROFESIONAL DEVELOPMENT
• Basics of Health Care Quality Certificate 2022
Center for Professional & Institutional Development, SPHMMC
• First Aid Responder 2022
Ministry of Health of Ethiopia with 40th Ordinary Session Assembly of African Union
• Fundamentals of Leadership Certificate 2018
Center for African Leadership Studies (CALS)
• Incident Management and Response Coordinator 2023 St. Paul’s Hospital Millennium Medical College
• Infection Prevention and Control TOT Certificate 2022 Ministry of Health with CPD Center, Ethiopia
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