Information Technology Hot Springs
Resume:
Joe Rico
Palm Desert, CA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Cultivation Technician
Farmer Frank-Palm Springs, CA
June 2023 to December 2024
Expertise in managing all stages of plant growth, from germination to harvest, with a focus on health, yield, and quality. Skilled in identifying and treating plant diseases and pests using eco-friendly and effective methods. Knowledge of agricultural standards and regulations to ensure all operations meet legal requirements. maintaining detailed records of growth cycles, yield outcomes, and operational processes. Strong interpersonal skills, with experience working in team settings to achieve common goals.
IT Consultant
Desert PC Connection-Desert Hot Springs, CA
June 2016 to November 2022
Working in partnership with clients, advising them on how to use information technology in order to meet their business objectives or overcome problems. They work to improve the structure and efficiency of IT systems in various organizations.
Fulfillment Associate
DreamFields-Desert Hot Springs, CA
October 2021 to December 2021
• Filling customer orders and maintaining accurate records
• Following work instructions step by step
• Weighing out products
• Filling bottles and jars with edibles and topical products
• Coding lot numbers and expiration dates on containers
• Capping and labeling containers
• Cleaning glassware and maintaining a clean work environment
• Taking accurate measurements of inputs and outputs
• Working with departments to gather supplies and product
• Identify non-conforming products, handle them appropriately and implement corrective actions.
• Pack finished products and verify order quantity
• Create shipping labels and release orders for shipment
• Execute all warehouse pick-ups and deliveries
• Maintain a clean, organized, and safe working environment Carpenter Apprentice
MDoors.Inc-Yucca Valley, CA
May 2021 to August 2021
• Filling customer orders and maintaining accurate records
• Following work instructions step by step
• Weighing out products
• Filling bottles and jars with edibles and topical products
• Coding lot numbers and expiration dates on containers
• Capping and labeling containers
• Cleaning glassware and maintaining a clean work environment
• Taking accurate measurements of inputs and outputs
• Working with departments to gather supplies and product
• Identify non-conforming products, handle them appropriately and implement corrective actions.
• Pack finished products and verify order quantity
• Create shipping labels and release orders for shipment
• Execute all warehouse pick-ups and deliveries
• Maintain a clean, organized, and safe working environment Sr. Satellite/Computer Field Technician
Worldwide TechServices-Tewksbury, MA
October 2018 to September 2019
Provide customer support for designated equipment
• Repair of satellite and multiple transport systems; DSL, cable, T1 lines, or wireless transport
• Installation of transport systems; DSL, cable, T1 lines, or wireless transport
• Answer client questions in a professional manner
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service
agreements
• Report all time, mileage, and other requirements in an accurate and timely manner
• Accept and deliver all service calls assigned within the established service level for each client
• Frequent use of ladders in order to access satellite and transport systems
• Understand all Safety policies and guidelines and work within the guidelines and policies on a daily basis The standard ladder used by WWTS has been rated by the American National Standards Institute (ASNI) to hold a weight
of (including tool belt and equipment) of up to 300 lbs.
• Other duties may be assigned to meet business needs
• Typically requires technical school certification or equivalent and 2-5 years of relevant experience Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver's License and reliable transportation with valid registration and adequate insurance Installer
Horizon Solar Power-Palm Springs, CA
September 2017 to October 2018
Assemble, install, or maintain solar photovoltaic (PV) systems on roofs or other structures in Compliance with site assessment and schematics. This may include measuring, cutting, assembling, and bolting structural framing and solar modules.
Install photovoltaic (PV) systems in accordance with codes and standards using drawings, schematics, and instructions.
Install solar energy systems.
Assemble solar modules, panels, or support structures, as specified. Apply weather sealing to array, building, or support mechanisms. Apply sealants or other protective coatings.
Determine appropriate sizes, ratings, and locations for all systems over correct devices, disconnect, grounding equipment, and surge suppression equipment. Determine appropriate locations for operations or installations. Select construction materials.
Install module array interconnects wiring, implementing measures to disable arrays during installation. Install electrical components, equipment, or systems. Identify methods for laying out, orienting, and mounting modules or arrays to ensure efficient installation, electrical configuration, or system maintenance. Determine construction project layouts.
Identify the electrical, environmental, and safety hazards associated with photovoltaic (PV) installations. Install solar energy systems.
Examine designs to determine current requirements for all parts of the photovoltaic (PV) system electrical circuit.
Review blueprints or specifications to determine work requirements. Check electrical installation for proper wiring, polarity, grounding, or integrity of terminations. Inspect electrical or electronic systems for defects. Test operating voltages to ensure operation within acceptable limits for power conditioning equipment, such as inverters and controllers.
Test electrical equipment or systems to ensure proper functioning. Identify and resolve any deficiencies in photovoltaic (PV) system installation or materials. Install solar energy systems.
The program, adjust or configure inverters and controls for desired set points and operating modes. Install solar energy systems.
Identify installation locations with proper orientation, area, solar access, or structural integrity for photovoltaic (PV) arrays.
Determine appropriate locations for operations or installations. Visually inspect and test photovoltaic (PV) modules or systems. Test green technology installations to verify performance. Inspect electrical or electronic systems for defects. Install the required labels on solar system components and hardware. Apply identification labels or tags.
Determine photovoltaic (PV) system designs or configurations based on factors such as customer needs, expectations, and site conditions.
Determine construction project layouts.
Determine materials, equipment, and installation sequences necessary to maximize installation efficiency.
Select construction materials.
Select construction equipment.
Diagram layouts and locations for photovoltaic (PV) arrays and equipment, including existing building or site features.
Create construction or installation diagrams.
Determine connection interfaces for additional subpanels or for connecting photovoltaic (PV) systems with utility services or other power generation sources. Determine construction project layouts.
Perform routine photovoltaic (PV) system maintenance on modules, arrays, batteries, power conditioning equipment, safety systems, structural systems, weather sealing, or balance of systems equipment.
Maintain mechanical equipment.
Install active solar systems, including solar collectors, concentrators, pumps, or fans. Install solar energy systems.
Activate photovoltaic (PV) systems to verify system functionality and conformity to performance expectations.
Test green technology installations to verify performance. Select mechanical designs, installation equipment, or installation plans that conform to environmental, architectural, structural, site, and code requirements. Determine construction project layouts.
Demonstrate system functionality and performance, including start-up, shut-down, normal operation, and emergency or bypass operations.
Test green technology installations to verify performance. Measure and analyze system performance and operating parameters to assess the operating condition of systems or equipment.
Test green technology installations to verify performance. Compile or maintain records of system operation, performance, and maintenance. Record operational or environmental data.
IT Help Desk Support Technician
Sovereign Health-Palm Desert, CA
October 2015 to June 2016
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Document internal procedures. Assist with the onboarding of new users. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. Install, test, and configure new workstations, peripheral equipment, and software. Maintain inventory of all equipment, software, and software licenses. Report issues to the Service Desk for escalation. Manage PC setup and deployment for new employees using standard hardware, images, and software. Assign users and computers to proper groups in Active Directory. Perform timely workstation hardware and software upgrades as required. Easy Tech Associate
Staples-Palm Desert, CA
February 2014 to February 2015
Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds relationships with Tech Sales Associates and Mobile Consultants (in mobile stores) to create synergy across all technology departments.
Selling:
Champions Technology selling programs; Exhibits Staples Selling behaviors in all interactions and communications with customers, associates, and management. Achieve all sales & Technology satisfaction goals. Respond to and resolve customer requests and concerns. Operations:
Responsible for ensuring all operational policies and processes are followed (i.e., PC Intake through the pickup process). Stays current on new technologies, products, and services. Perform computer repair work or diagnostics as needed.
Other duties as assigned
Essential Skills and Experience:
Analysis:
Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue. Sometimes looks deeper into issues to understand the root cause of the problem or issue
Focus on Service:
Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs.
Communication:
Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience Build Relationships:
Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business, and their technology needs. Drive for Results:
Is accountable for Tech Services Sales, Margin, and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives. Listening:
Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer’s concerns Retail Sales Associate
Kohl's Corporation-La Quinta, CA
November 2014 to January 2015
Responsible for greeting and offering assistance to customers as needed. Assists in the execution of merchandising and operational functions to Company Standards within sales floor areas where assigned. Responds appropriately to POS backup calls and Service Desk calls and assists at POS and Customer Service as needed. Solicits opens and activates Kohl's Charge applications. Completes price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Store Management. Assists the Replenishment team by utilizing all replenishment reports daily and ensures Company in- stock
goals are maintained. Performs and assists with price changes, fitting room recovery, sales floor, and fitting room recovery outside of immediate department area and housekeeping duties. Preparation and taking of inventory, and stock room organization. Shows initiative to work independently to meet presentation and recovery expectations.
Dishwasher Utility & Steward
JW Marriott Desert Springs Resort and Spa-Palm Desert, CA April 2013 to March 2014
As a Dishwasher Utility, I became OSHA Certified.
Wash dishes and operate the dishwasher to clean all chinaware, silverware, and cooking utensils. Scrub pots and pans.
Burnish, de-tarnish, and polish silver.
Stock and maintain supplies and equipment.
Perform cleaning duties including, but not limited to, mopping and removing trash. Transport and store clean service ware.
Train other stewards, as needed.
Prepare and place clean service ware for events and functions. Stock Clerk & Cashier
The Dollar Tree-Indio, CA
February 2012 to January 2013
Stock Clerk - Compare merchandise invoices to items actually received to ensure that shipments are correct. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Receive, open, unpack and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Take inventory or examine merchandise to identify items to be reordered or replenished. Answer customers' questions about merchandise and advise customers on merchandise selection. Clean display cases, shelves, and aisles. Itemize and total customer merchandise selection at the checkout counter, using the cash
register, and accept cash or charge cards for purchases. Pack customer purchases in bags or cartons. Requisition merchandise from suppliers based on available space, merchandise on hand, customer demand, or advertised specials. Stamp, attach, or change price tags on merchandise, referring to the price
list. Transport packages to customers' vehicles. Cut lumber, screening, glass, and related materials to the size requested by the customer.
Cashier - Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawers, and processes card transactions.
Receiving - Receive incoming shipments and compare items to work orders provided by the supervisor. Count items to ensure that the correct numbers have been received. Determine storage areas for incoming shipments and allocate appropriate space within the warehouse. Assist in physically moving incoming items to designated storage areas and supervise storage activities. Look through work orders to determine order-picking activities and pick orders according to the specific instructions provided. Match order information in order cards with information on picked items to ensure conformity. Operate forklifts to pick up heavy boxes and transport them to checking areas. Ascertain the quality and quantity of picked items and ensure that they are safely delivered to the delivery pallet. Assist in loading and unloading trucks and determining safe ways of stacking items on the truck and retrieving items in a safe manner. Record damaged or defective items and replace them according to company policies. Pool Demolition Crew
Kent Westfall Plaster Service-Palm Desert, CA
August 2011 to August 2011
Utilized drills, hammers, and electrical saws to break concrete structures. Cleared debris, trash, and hazardous materials from an assigned site and prepared it for renovation. Offered mechanical expertise to operate pumps and generators during demolition work. Assisted in constructing and painting steel columns and walls Helped in loading and unloading trucks and transported all trash to the dumpster. Cook
McDonald's-Coachella, CA
January 2010 to April 2010
• Preparing ingredients and making food items according to recipes and guidelines
• Cleaning and maintaining equipment such as stoves, microwaves, blenders, grills, fryers, broilers, blenders, mixers, and other kitchen equipment
• Operating cash registers and POS systems to process customer orders
• Receiving deliveries of food and beverage supplies, restocking supplies in storage areas, and preparing products for use
• Preparing food according to established recipes and procedures to ensure quality and compliance with health regulations
• Cleaning work surfaces and equipment after each use
• Maintaining a clean and safe work environment by following sanitation procedures, such as wearing gloves to prevent cross-contamination when handling food
• Preparing food in accordance with health department regulations regarding preparation methods and storage conditions to ensure that food is safe to eat
• Preparing orders for pickup by customers or delivery by waitstaff to customers’ tables Overnight Stock Clerk
Food 4 Less-Indio, CA
August 2007 to November 2007
Smile, greet and be courteous to customers, work with management and all other associates to provide a high level of customer service, be punctual, work your schedule, conduct yourself at all times in a professional business manner, assist in any way possible and as directed to provide for a clean and safe store environment, other duties as assigned. Maintain pricing, stocking, and rotation of merchandise in the grocery area and to perform other functions as required in other Departments within the store. Ensure that the shift contributes to the financial best interests of the store. Electrician
Hegge Electrical Contractors-Indio, CA
February 2005 to September 2006
Execute plans of electrical wiring for well-functioning lighting, intercom, and other electrical systems. Install electrical apparatus, fixtures, and equipment for alarm and other systems. Install safety and distribution components (e.g. switches, resistors, circuit-breaker panels, etc.). Connect wiring in electrical circuits and networks ensuring compatibility of components. Prepare and assemble conduits and connect wiring through them. Prevent breakdown of systems by routinely inspecting and replacing old wiring and insulated cables, cleaning circuits, etc... Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units. Proven experience as an electrician. Experience in industrial and/or commercial electrical systems. Demonstrable ability to use electrical and hand tools (e.g. wire strippers, voltmeter, etc.) and electrical drawings and blueprints. Thorough knowledge of safety procedures and legal regulations and guidelines. Excellent critical thinking and problem-solving ability. Excellent physical condition and flexibility to work long shifts and overnight. Diploma in relevant vocational training or successfully completed apprenticeship as an electrician. Education
Computer Support Technician
Mayfield College - Cathedral City, CA
April 2014 to January 2015
High school or equivalent in General Studies
Penn Foster High School - Cathedral City, CA
March 2014 to April 2014
Skills
• System Administration
• testing
• Supervising Experience
• Computer skills
• DNS
• TCP/IP
• Troubleshooting
• Maintenance
• Computer Hardware
• Help Desk
• Electrical Experience
• Computer literacy
• Load Balancing
• Bilingual
• Carpentry
• DHCP
• Administrative Assistant (5 years)
• Communication skills
• Microsoft Exchange
• Network Support
• Microsoft Windows
• Desktop Support
• Disaster Recovery
• Customer service
• Operating Systems
• Hand tools
• Technical Support
• PowerShell
• training
• LAN
• access
• Microsoft Windows Server
• Remote Access Software
• Network Administration
• Microsoft Office (5 years)
• Leadership
• VoIP
• VMWare
• Computer Networking
• Active Directory
• WAN
Languages
• English - Expert
• Spanish - Intermediate
Links
http://www.linkedin.com/in/joe-rico-32243094
http://desertpcconnection.wixsite.com/desertpcconnection Certifications and Licenses
Driver's License
Computer Support Technician Advavnce
August 2014 to May 2015
• Manage physical migrations to VMware.
• Manage the Avaya Definity telecom switch, and update the company phone system to Cisco VOIP.
• Manage trouble ticket queues to keep tickets within SLAs and expedite high-level issues.
• I have configured/Instal Cisco routers and switches.
• Perform FCC biannual proof of performance.
• Insert Foley catheters and perform EKG tests.
• Experience with VMWare and virtual server consoles.
• Perform semi-annual FCC testing at specific RF test points.
• Install home/Business network allowing IPTV, VOIP, and internet services
• Configure and install routers, switches, and wireless controllers.
• Configure users for direct access to the correct DNS servers.
• Install and service DSL equipment and routers for the houses and villas.
• Record scan parameters, MRI images, and billing charges for every patient exam.
• Resolve issues pertaining to customer accounts and features associated with IP telephony service.
• Utilize highly complex schematics to analyze, troubleshoot, and repair diagnostic imaging devices. Assessments
Workplace safety — Proficient
April 2023
Using safe practices at work
Full results: Proficient
Automotive maintenance — Proficient
April 2023
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Basic maintenance and repair — Proficient
February 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Technical support: Customer situations — Completed February 2022
Responding to technical support situations with sensitivity Full results: Completed
Cleaner fit — Proficient
January 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Warehouse safety — Proficient
April 2023
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Completed
August 2022
Influencing and negotiating with customers
Full results: Completed
Food safety — Completed
April 2023
Knowledge of proper food and equipment handling safety measures Full results: Completed
Cooking skills: Basic food preparation — Proficient April 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Retail customer service — Completed
August 2022
Responding to customer situations in a retail setting Full results: Completed
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Delivery driver — Completed
March 2022
Interpreting instructions or signs and solving problems Full results: Completed
Customer focus & orientation — Completed
September 2022
Responding to customer situations with sensitivity Full results: Completed
Mechanical knowledge — Completed
March 2022
Understanding and applying mechanical concepts and processes Full results: Completed
Security guard skills — Proficient
June 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work motivation — Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Proficient
Technical support — Proficient
February 2022
Performing software, hardware, and network operations Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Construction safety — Proficient
November 2022
Using safe practices while on a construction site
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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