Quality Engineer Continuous Improvement
Resume:
Allen, Texas
Feb **** Current
Grand Prairie, Texas
Oct 2014 Feb 2016
Alicia Shaw
Professional Summary
With over two decades of dedicated experience as a Quality Engineer across diverse Manufacturing Industries, I have honed the ability to implement effective quality controls that significantly impact decision-making, troubleshoot issues, enhance productivity, optimize performance, and elevate overall customer satisfaction. The following section highlights my skills and achievements. Skills
Six Sigma Green Belt Certified
Black Belt Class Trained Lean Manufacturing
High Volume Manufacturing Root Cause and Corrective Action Quality Auditing ISO 9001/MIL-STDs, ISO 9001/2015
GD&T (Geometric Dimensioning &
Tolerancing)
Technical Writing
MS Project and MS Office
PDM (Process Data Management) Manufacturing based systems – SAP / MES Lean Quality Tools (Pareto Charts,
Fishbone, KPI's, SPC, 8D, 5Whys)
Design & Process Failure Mode and Effects
Analysis (DFMEA & PFMEA)
Work Experience
KONE Inc.
Quality Engineer
Continuous Improvement
Head of MRB Team
Write and maintain Process Procedures and Work Instructions, Work on core teams with process and design engineers for process improvement, Sustaining quality engineer for all manufacturing product, Qualify first articles – inspections, paperwork, and managing, Quality support for engineering CR Process,
PFMEA, Work Instructions,
Document Control of Work Instructions and release in PDM, Report production KPI's and FPY's
Report and maintain all production scrap
Lead Auditor for production and ISO audits
Reviewed trends in product failures and nonconformances to inform corrective action planning. Identified areas of deficiency and managed cross-functional implementation of enhancements to boost business performance.
Advocated design quality standards and answered questions of both technical and non-technical teams.
Monitored personnel and processes to determine compliance with company guidelines, policies and procedures.
Reviewed and approved design and development documentation. Conducted financial analysis through conventional methods of ROI and quality trending. Maintained accountability for required testing in conjunction with protocols, in-process risk assessment and situation appraisal.
Baumann Springs
Quality Engineer
Continuous Improvement
Work with manufacturing and customers on close loop corrective actions using 8D report format Allen, Texas 75013
*********@*****.***
Plano, Texas
Mar 2014 May 2014
McKinney, Texas
Aug 2008 May 2013
Allen, Texas
Oct 2006 Apr 2008
Austin, Texas
Jan 2006 Oct 2006
Austin, Texas
Nov 2004 Dec 2005
Prairie View, TX
Dec 1992
Update and create process procedures and inspection plans Interact with customers on issues and concerns
Allure Solutions
Quality Engineer
Temporary assignment at Hilite International
Headed MRB Team
Worked with Manufacturing Engineer to resolve part defects Preformed Production Part Approval Process (PPAP) using different measuring tools, CMM, and gauges
Wrote 8D reports for customer and internal issues
Worked on Gamma build product team
Raytheon, Inc.
Sr. Quality Engineer
Worked with suppliers and customers to lower defect rates and drive effective RCCA Performed focus audits on customer systems before shipping Interacted with Government representative to make sure finished product met customer requirements
Interpret schematics and make sure suppliers and manufacturing are following them correctly Worked with engineering team to correct schematics and write assembly instructions Performed process and procedure audits and certifications on all aspects of production for the manufacturing production floor
Performed process audits and product inspections at supplier sites Performed First Article Inspections (FAI) in Manufacturing and at supplier sites using different measuring tools, CMM, and gauges
Participated as a team member on Corrective Action Board (CAB), ECN Process, CCB, Line of Business (LOB), Failure Review Board (FRB), and other meetings concerning manufacturing, suppliers, or customers
Celerity
Quality Engineer
Resolved customer issues and concerns about quality issues on their products Reported closed loop corrective action to customers on complaints and issues Reported Key Performance Indicators (KPI's) to upper management Worked with the manufacturing engineers to update procedures and OMS Updated and kept inspectors aware of customer quality issues Worked with different internal groups on continuous improvement Ultra Clean Technology
Final Test Technician/Mfg. Quality Lead
Troubleshoot and test complex customer gas panel by using electro/mechanical schematic, test procedures, and special instructions from customers Performed closed loop corrective action on customers complaints, Wrote test procedures and updates for new products
Adecco Temporary Service
Final Test Technician II
Test, Troubleshoot, Repair electromechanical problems on Dielectric Systems and Modules Conduct Customer Source Inspections
Education
Prairie View A & M University
Bachelor of Science in Computer Engineering Technology
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