Customer Service Technical Support

individuals in need.

excellent time-management skills, enables me to

exceed expectations.

‘Specialty Care Perfusionist Assistant

January 2025-Present

+ instrument Setup: Assemble, tune, and arrange percussion instruments for rehearsals and performances.

+ Maintenance: Ensure instruments are clean, functional, and stored properly.

+ Logistics: Transport instruments to venues and handle stage setup.

+ Sheet Music Management: Organize and prepare sheet musi for rehearsals.

+ Technical Support: Assist with sound checks and microphone placements.

+ Scheduling: Coordinate rehearsal and performance schedules.

+ Communication: Actas a liaison between the percussionist and event staff.

+ Inventory Tracking: Keep arecord of instruments, accessories, and maintenance needs.

Maryland Health Connection

Application Assistance & Customer Service

October 2024 - January 2025 Full-Time (40 hrs/wk)

* Process health insurance applications, ensuring they are accurate and complete.

Guide customers through enrollment and address inquiries about their accounts.

Conduct outreach calls to inform and remind individuals about open enrollment.

Verify documentation for approval and health insurance updates.

‘Support veterans with healthcare-related benefits in a timely manner.

Assist individuals in online portal registration and usage (password resets, navigation).

Follow compliance guidelines to maintain program integrity.

Department of Veterans Affairs

Advanced Medical Assistant

February 2024 ~ September 2024 Full-Time (40 hrs/wk)

‘Scheduled patient checkups, appointments, and answered calls.

Coordinated with medical staff to keep the office running smoothly.

its with prescription refills, insurance, and care plans.

+ Provided administrative support to maintain office efficiency.

Potomac Urology

Medical Secretary & Surgery Coordinator

March 2022 - October 2023 Full-Time (40 hrs/wk)

‘Supported 10+ urology providers across multiple offices.

Coordinated and troubleshot issues in insurance, billing, and medical procedures.

Processed lab orders and routed results to the appropriate providers.

Prepared and scheduled surgeries, including pre-surgery authorizations.

Maintained patient logs and tracked via eClinicalWorks and Phreesia.

Verified insurance and scheduled patient consultations.

Diagnostic Radiology Assistant

‘August 2021 - February 2023 Part-Time (30 hrs/wk)

Coordinated patient preparation and imaging tests like CT scans, MRIs, and X-rays.

its with dressing, positioning, and preparation for imaging.

jing equipment to maintain a safe environment.

Documented patient progress and managed records in the system.

Calvert Memorial Hospital

Physical Therapy Aide

‘August 2021 - February 2023 Part-Time (16 hrs/wk)

+ Assisted with patient therapy treatments directed by physical therapists.

+ Cleaned and maintained therapy equipment (e.g., exercise balls, etc.).

+ Helped organize therapy rooms and equipment for smooth patient sessions.

Calvert Memorial Hospital

OB/GYN Secretary

March 2019 - July 2021 Part-Time (30 hrs/wk)

Managed scheduling for 6+ OB/GYN providers.

Coordinated office visits, explained procedures to patients, and reduced miscommunication.

Handled medical records, filing, and office correspondence.

Used Meditech system for scheduling and managing patient information.

Managed over 80 patient charts daily and 400 weekly.

As a dedicated professional with over five years of experience in the

healthcare industry, bring a diverse skill set that spans customer service,

emergency room support, call center operations, and more. My background

has equipped me with the ability to adapt to fast-paced environments,

manage complex situations, and provide compassionate assistance to

am highly organized, dependable, and driven by a strong work ethic that

ensures tasks are completed efficiently and with the utmost attention to

detail. My ability to remain focused under pressure, combined with

consistently meet and

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