Quality Control Word Processing
Resume:
KAREN A. WASHINGTON
*** ***** **** ******, *** Fl.
Newark, NJ 07103
**************@*****.***
PROFESSIONAL EXPERIENCE
MCCARTER & ENGLISH, LLP, Newark, NJ
Project Service Center Specialist
Converting PDF documents utilizing Adobe DC, Abby Transformer and Kofax. Managing large projects such as; mail merges, slide presentations, organizational charts and spreadsheets utilizing various MS Office products. Applying Best Authority to generate Table of Authorities. Bookmarking, cross-referencing, and indexing documents. Proofreading for quality control. Utilizing DocXtools and other in-house softwares and integrations to create clean, formatted documents. Reducing pdf file size for court documents to be filed. Transcribing voice dictation utilizing BigHand; Inputting Attorney Time Entries using Intapp Time.
Capturing websites by utilizing Snag-It and the Snipping Tool; uploading and downloading large files, FTP to share outside of firm with ShareFile. Using Wonder Share to convert audio and video while engaging Camtasia to trim video.
Assisting Legal and Administrative staff by troubleshooting calls and remoting to PCs through Cisco Jabber and Webex.
Assisting with off-hours administrative requests, including requests handled by other departments during regular office hours (i.e., printing/binding/indexing of files and covering the main phone lines); set up packages for deliver via car or messenger.
Weekend shift rotation for department coverage on Saturday and Holidays.
10/10 10/18
SELF EMPLOYED, Newark, NJ
Freelance Legal Word Processor/Document Production and Digital Imaging Consultant.
Worked with small law offices, start-up businesses, college, and local print shops.
Offered advice and provided creative solutions to efficiently produce large documents creative presentations and digital imaging.
Created and edited documents and presentations utilizing Microsoft Office Suite and Desktop Publishing.
Maintained client confidentiality.
On call, back up support from home assisting clients with a fast and efficient turn-over of job requests.
01/07 10/10
QUINN, EMANUEL, URQUHART, OLIVER & HEDGES, New York, NY
Office Systems Trainer /Word Processor
Trained both legal and administrative staff in both group and one-on-one sessions on the advanced functions of MS Office, Windows 7, Word, Excel, PowerPoint, Visio, InterAction, Carpe Diem and Elite.
Created training manuals and step-by-step instructional materials for staff.
Provided Help Desk back up support to the entire New York office.
Worked closely with IT Department in troubleshooting many issues firm wide.
Handled the conversion of documents from MS Word 2003 to 2007.
1/02 – 11/06
WACHTELL, LIPTON, ROSE & KATZ, New York, NY
2nd Shift Word Processing Supervisor
Supervised approximately ten (10+) Word Processing Operators and five (5) proofreaders.
Coordinated workflow in both the word processing and proofreading departments.
Administered testing of all new applicants applying for Word Processing Operators and Temporary Operator positions.
Coordinated staffing in center to ensure proper coverage.
Quality checked all documentation before sending to the Document Production Department, Lawyers or Secretaries to ensure all projects met a high standard of quality and time efficiency.
Encouraged and trained Word Processing staff on applications only provided for Word Processing Department.
Maintained staff proficiency on all applications.
Administrative duties consisted of keeping record of attendance and vacation coverage. Conducted staff evaluations for Word Processing and Proofreading Departments.
Acted as liaison for all legal and administrative personnel; answered department telephone with troubleshooting inquiries such as editing, formatting and general work product.
7/96 - 1/02
LOEB & LOEB LLP, New York, NY
Lead Word Processing Operator/Night Secretarial Support
Maintained a professional working environment in the Word Processing Center.
Ensured operators followed proper procedure on all documents.
Delegated incoming work.
Ensured deadlines on work requests were met and reported any delays directly to requesting party.
Assisted Personnel/Department Managers with the testing of applicants.
Assisted Night Secretaries.
Provided back up to Help Desk and provided floor support.
EDUCATION/CERTIFICATION
New Jersey Notary
Commission No.: 50103295
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