Customer Service Administrative Assistant

Kristen Wallace

***********@******.*** 214-***-****

QUALIFICATIONS

Administrative Assistant and Customer Service Representative with 7 years of experience in enhancing customer satisfaction and operational efficiency. Proficient in managing payroll, administrative tasks, and financial records with precision, while leveraging skills in event planning, social media marketing, and data analysis. Demonstrates exceptional ability to streamline processes and improve productivity through detailed analysis and strategic planning. EXPERIENCE

Life is Maid Cleaning Dallas, TX

Client Service Consultant 01/2019 - 12/2024

• Answered incoming calls, scheduled services, and responded to customer inquiries.

• Processed payroll for 12+ employees, created quotes, and sent invoices to clients.

• Developed and implemented customized cleaning checklists for clients, ensuring consistent service quality.

• Created client-specific cleaning protocols, resulting in improved customer satisfaction and retention.

• Handled a variety of administrative functions, optimizing operational efficiency and productivity.

Inspire Management Dallas, TX

Billing Specialist 01/2017 - 01/2019

• Monitored account balances, resolved discrepancies, and maintained accurate financial records.

• Processed payments promptly and updated financial systems with real-time information, improving cash flow.

• Posted bills, invoices, and receipts, ensuring organized and precise record-keeping.

• Identified and corrected inconsistencies in accounts, reducing errors and enhancing financial accuracy.

• Streamlined payment processing, accelerating transaction speed and optimizing cash flow.

EDUCATION

Naaman Forest High School Garland, TX

High School Diploma

SKILLS

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

• QuickBooks

CERTIFICATIONS

• CPR & AED Certified, National CPR Foundation (12/2023 - 12/2025)

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