Customer Service Representative

Christine Williams

**** *** ***** *****

Baldwinsville, NY 13027

203-***-****

*********.********@*****.***

Skills

● Bachelors of Science in Data Analytics from Purdue University Obtained December 2022

● Over 2 Decades Customer Service Professional

● Over 9 years Microsoft Excel

● Over 9 years SAP Production user

● Over 7 years of International Team Leadership

● Student mentality always looking for a challenge Experience

April 2014 - November 2024

Ephesus Sports Lighting, Syracuse NY - Customer Service Representative Lead

● Post Sales Customer Service Lead

● Responsible for all reporting on data regarding post sales quality issues

● SAP exportation and manipulation of metrics/data

● Visual Data reporting to multiple departments, and levels of management

● Created, maintained and improved on Post Sales processes currently used

● Customs Export Representative for the office

● Office Manager

● Event Coordination

● Executive Team assistance

January 2013 - April 2014

Aspen Dental, East Syracuse NY - Patient Service Representative (CSR) Call Center

● Call Center Customer service rep

● Assisted in SOP updates and creation

January 2012 - December 2012

Lia Sophia - Independent Sales Representative

January 2007 - February 2012

Aspen Dental, Central NY Region - Patient Service Representative (CSR)

● Receptionist

● Insurance Verification / Quoting

● Assistant Manager / Traveling Manager as needed

November 2001- January 2007

Retail Sales Positions, Danbury, CT - Misc.

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