Customer Service Team Members
Resume:
Heather Anthony
Charlotte, NC *****
*************@*****.***
Professional Summary
Highly motivated, determined, and hardworking professional with excellent interpersonal skills. I consistently give 110% in everything I do, quickly adapt to new challenges, and approach every task with passion and dedication."
Work Experience
Manager
2ULaundry-Charlotte, NC
June 2022 to December 2024
2nd shift manager ***
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
Restaurant Management
Midwood smokehouse-Charlotte, NC
February 2019 to May 2022
I was a manager at a barbecue restaurant actually it was the #1 in Charlotte with high volume and great sales ! I'm a leader! I help my staff with whatever they need count money paperwork invoices inventory and hiring procedures
• Developed and implemented guest experience strategies to enhance customer satisfaction and loyalty
• Oversaw the planning and execution of special events or promotions designed to create memorable experiences for guests
• Mentored and coached team members on professional development opportunities, fostering a culture of continuous learning and growth
Restaurant Management
131 MAIN Restaurant-Charlotte, NC
December 2017 to March 2019
I was a restaurant manager at a fine dining restaurant in Charlotte ! Very upscale restaurant. I served there first and then I was promoted to shift leader and then promoted to salary management. I did hiring procedures invoices paperwork money count Bank runs and I lead my staff to my full ability!
• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Improved table turnover rate by XX% through effective floor management techniques during peak hours Med Tech / Manager/ CNA
Alexander place-Gastonia, NC
June 2012 to January 2017
• Administered medications to patients according to prescribed dosage and schedule, ensuring accurate documentation of medication administration
• Assisted with daily living activities such as bathing, dressing, and grooming for patients with limited mobility or physical disabilities
• Monitored vital signs including blood pressure, pulse rate, and temperature on a regular basis to ensure patient stability
Cna/med Tech
Peak resources-Cherryville, NC
December 2007 to February 2012
• Provided direct patient care, including assisting with activities of daily living and monitoring vital signs
• Administered medications accurately and safely, following established protocols and ensuring patient safety
• Assisted in the implementation of care plans, collaborating with healthcare team to meet individual patient needs
Education
nursing
Cherryville high school
January 2003 to December 2007
Skills
• Medical terminology
• Leadership
• Serving (10+ years)
• Food service
• Supervising experience (7 years)
• Typing
• Negotiation
• Computer skills
• Patient Care
• Computer literacy
• Microsoft Excel
• Culinary Experience
• Restaurant Management (5 years)
• Medication Administration
• Sales
• Babysitting
• Microsoft Office
• Dog handling
• Restaurant experience
• Vital signs
• Shift management (7 years)
• Care plans
• Cash handling
• Communication skills
• Customer service (10+ years)
• Time management
• Laundry
• Cash register
• Organizational skills
• Pet care
• Kitchen management (1 year)
• Microsoft Word
Certifications and Licenses
CNA
Contact this candidate