Customer Service Dietary Manager
Resume:
PROFILE
Director of Culinary with years of
experience, functioning in high
pressure culinary and healthcare
environments. Skilled in large
volumes of food preparation
while ensuring sanitation, health,
and safety standards in various
settings. Experienced in managing
unsupervised assignments and
consistent preparation of daily
activities while developing an
effective culinary system.
TONI WOODEN
CEC,CDM,CFPP
PROFESSIONAL SUMMARY
• Focused and dedicated dietary professional with a proven record of success in managing culinary deliverables, with a constant focus on customer service, quality, communication, and vendor relationships.
• Demonstrated ability to partner with clients to achieve their goals while advancing business opportunities and providing quality culinary needs.
• Ensure the required essential documents are complete and in place, according to standard operating procedures and applicable regulations.
• Escalate observed deficiencies and issues to clinical management and follow all issues through to resolution.
EDUCATION
Southwest Tennessee Community College, in progress Associates of Science in Nutritional Food & Science L’Ecole Culinaire, June 2015
Associates of Occupational Studies in Culinary & Restaurant Management
LICENSURE & CERTIFCATION
Certified Dietary Manager (CDM), Certified Food Protection Professional (CFPP), 2021.
Manger in Training Program – Healthcare Services Group, Oct 2021. Student Ambassador President of L’Ecole Culinaire, 2014. Obtained SERV Safe Certification, 2005.
Obtained CPR & First Aid Certification, 2005.
Dallas-Fort Worth, Texas
Metroplex
************@*****.***
TW
T. Wooden 2
PROFESSIONAL EXPERIENCE
Hospital Housekeeping Services, LLC
Mar 2023 – current
Director of Culinary and Nutrition
Plan and coordinate the food service program to guarantee proper nutrition and safeguard the health of patients, staff, and visitors. Ensure nutrition programs meet all federal requirements. Oversees the organization's nutrition guidelines to create or update the policies in accordance with current standard practices. Manage inventory and purchase food and departmental supplies as needed in line with the facility budget and standards. Thomas Cuisine
July 2022 – Mar 2023
Health Center Manager
Served on a multi-disciplinary team giving expertise to enhance patient care, i.e., Acute Care rounds and discharge planning. Initiates communication with other health care members to enhance the position of nutrition. Fostered good relationships with medical practitioners and generally promotes Nutrition Serviced within the hospital and community. Completed and updated patient information and/or communicates patient preferences to dietary staff before meal service. Solved minor problems between patient requests and therapeutic diet requirements. Healthcare Services Group
July 2021 – July 2022
Certified Dietary Manager
Certified in food safety as required by state regulations to manage the requirements of the food service department while primarily managing employees to appropriately use resources adequately. Responsibilities include inventory control, budgeting and purchasing while meal planning and providing nutrition consulting. Demonstrate the ability of being able to work in a fast-paced, high-stress environment. American Health Partners at Harbor View Rehabilitation Mar 2021 – July 2021
Certified Dietary Manager
Manager of food service employees as a primary responsibility that included scheduling, payroll, hiring, employee relations and performance management while overseeing nutrition consulting, meal planning, inventory control, budgeting and purchasing. Interact with numerous employees and clientele daily, providing effective communication and customer service. Designing standards and procedures for food preparation and developing client-specific dietary programs and diverse eating options. Street Cuisine, LLC
Jan 2016 – Feb 2021
Dietary Director
Responsible for managing daily food operations while maintaining proper handling and storage of food. Ensure that staff is professionally trained according to standards and procedures of food preparation. Establish a budget and manage it while meeting the demands of the menu. Ensure customer satisfaction while creating diverse eating options and maintaining effective communication. Responsible for inventory and operational management. Apple Grove
Sep 2014 – Jan 2016
Dietary Manager/Chef
Prepared daily menus for patients and staff while ensuring compliance with state and federal health and safety regulations. Made and recorded menu changes under the direction of the food service director. Ensured that safe food handling techniques are used. Assured that dietary staff follows standardized recipes and made dietary adjustments according to doctor’s orders. Maintained an ongoing inventory of all necessary recipe ingredients while lowering food cost by 12%.
Contact this candidate