Customer Service Help Desk
Resume:
Nathaniel Jones
*******@*****.***
Skills
•Microsoft Suite (6 years) - Dispatch (5 years) - Trucking (2 years)
•Customer Service (10+ years) - Warehouse Distribution Experience (10+ years) - Office Administration (7 years) - Help desk (2 years) - Microsoft Windows (10+ years) - CRM Software (2 years)
Work Experience
California Medical Association June 2021 to May 2023
CSR/Auditor/Analyst/Program Coordinator
Audited funding applications for completeness and verified accuracy. Worked with. Assisted Program Director with training, CalVaxGrant and KidsVaxGrant project program operations and start up activities. Coordinated with other department programs. Communicated with applicants to resolve discrepancies, verify information, and meet compliance. Maintained call logs, applicant survey responses, excel data sheets and program follow up for eligibility, payment status, application assistance, de-escalation, technical calls, lost payment, fraud, denial status, and escalated calls.
Community Psychiatry/Accounting Principles December 2020 to June 2021
Medical Billing Auditor
Worked within medical programs to ensure customer check in and payments were set up before the appointments. Authorized credit card transactions and applied to client medical accounts. Worked with doctor and front office staff to organize, schedule and charge appropriate billing.
Aerotek/Banfield Pet Hospital June 2012 to August 2013
Client Financial Operations
Handled in and outbound calls. Directed questions to correct hospital departments and personnel. Researched/resolved customer problems. Process client transactions efficiently and accurately
Quantum Technologies November 2019 to March 2020
Supply Analyst
Answered incoming order calls for supply warehouses. Submitted and completed orders by phone, walk in, email and voicemail. Corresponded with internal and external contacts daily. Update inventory and monitor supply control and approve orders and confirm appt.
Verizon Connect/Tele Vista August 2018 to November 2019
Dispatch/ Scheduler
Coordinated scheduled, installed, and delivered products to nearby field techs. Confirmed equipment orders by verified customer information in the database. Documented and processed receipts for services and submitted to upper management. Maintained daily shipping report.
Warehouse Worker
Exact Staff/Target Distribution Center - Woodland, CA March 2019 to June 2019
Loaded and unloaded incoming merchandise from trailers and loading dock, and cages to fill customer orders. Labeled and scanned incoming and outgoing products. Sorted and organized merchandise.
Education
Delta Community College - Stockton, CA (2002)
Evergreen Community College - San Jose, CA (1998)
East Union High School - Manteca, CA (1997)
Certifications and Licenses
Forklift Certification
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