Customer Service Los Angeles

N Nadia Carrier

323-***-**** **********@*****.*** Los Angeles, CA 90031

SKILLS

• Dining Customer Service

• Price Memorization

Table Setting

Arrangements

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• General Prep

• High-Volume Dining

Stocking and

Replenishing

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• Restocking Condiments

• Attention to detail

• Table Bussing

• Supply Restocking

• Barback

• Garnishing

• Guest Service

• Cleaning and Sanitation

• Ice Replenishment

• Dishwasher Experience

• Security Experience

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. ACCOMPLISHMENTS

• U.S. Navy - Petty Officer 1st Class

• Supervised others and led by example

• Translator for European tour in military affairs (French, Italian) Achieved assigned objectives for the U.S Navy with professionalism, efficiency, and leadership

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WORK HISTORY

November 2022 - June 2023

Barback/Food Runner/Server Assistant, Tom's Watch Bar, 1011 S Figueroa Street B101

• Restocked ice, condiments and snacks.

Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

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• Replaced/hauled empty kegs and soda syrups.

Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

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Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

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• Checked dining area supplies of linens, wrapped silverware and replenished low stock.

• Provided attentive service and proactively assessed guest needs. Delivered exceptional guest experiences through attentive service and quick response to issues.

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• Organized and replenished supplies at food stations to optimize team performance.

• Restocked food supplies in kitchen and organized storage areas.

• Arranged tables and chairs for special occasions and events.

• Operated dishwashers and other kitchen equipment according to safety guidelines.

• Monitored dining room inventory and replenished as necessary.

• Collaborated well with other food runners to deliver orders accurately.

• Collaborated with other dining room and bar staff to facilitate efficient service.

• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

• Cleaned and sanitized food preparation and serving areas.

• Established rapport with customers by providing friendly and attentive service.

• Delivered correct food items to tables according to order documentation.

• Monitored food and beverage supplies, assisting with restocking when needed.

• Assisted with bussing tables and cleaning up spills.

• Itemized and stocked liquor delivery

• Replenished juices, syrup, mixers, and garnishes throughout assigned work shift.

• Greeted customers and provided outstanding customer service. December 2021 - August 2022

Barback/Food Runner/Server Assistant, Florence Marin LLC. (Private Event Catering), 5023 Townsend Ave

July 2022 - November 2022

Busser/Dishwasher, Mel's Drive-In (Hollywood), 1660 N Highland Ave

• Maintained Glassware cleanliness by hand and dishwasher load Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

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• Assisted with dining room set up prior to and after service period. Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

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• Bussed tables between courses and load and unloaded trays to expedite tasks. Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

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• Provided attentive service and proactively assessed guest needs. Delivered exceptional guest experiences through attentive service and quick response to issues.

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• Assisted wait staff with timely food delivery and guest requests.

• Cleared tables immediately after guests left in preparation for next party.

• Assisted with bussing tables and cleaning up spills.

• Monitored food and beverage supplies, assisting with restocking when needed.

• Delivered correct food items to tables according to order documentation.

• Cleaned and sanitized food preparation and serving areas.

• Garnished dishes and quickly delivered items to customers, minimizing wait times.

• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

• Collaborated with other dining room and bar staff to facilitate efficient service.

• Arranged tables and chairs for special occasions and events. Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

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Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

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Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

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Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

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Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.

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Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

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• Trained new staff in bussing and cleaning procedures. Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.

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Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

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• Monitored dining room inventory and replenished as necessary.

• Provided attentive service and proactively assessed guest needs.

• Monitored dishwashing machines for proper functioning. Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

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• Followed supervisor instructions to complete tasks on time.

• Stored dishes, utensils and kitchen equipment in proper locations. Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.

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• Kept kitchen areas neat and clean by removing trash and organizing supplies. Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

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October 2007 - Current

Private Security/Executive Protection Specialist, Various Institutions And Organizations, City of Los Angeles, CA

June 2023 - November 2023

Restaurant Busser, Fixins Soul Kitchen, 800 W. Olympic Blvd. Los Angeles October 2023 - January 2024

Restaurant Busser/Hostess, Dongpo Kitchen, 100 Universal Studios Blvd August 2023 - Current

Barback, Broadway Bar, 830 S. Broadway

• Sorted and rinsed dirty dishes, glasses and utensils prior to washing.

• Inspected dishwashing equipment and reported issues to supervisor.

• Increased machine efficiency by scraping and pre-washing dishes.

• Gently moved glassware, crystal, and other delicate items to prevent breakage. Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

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Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

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• Kept work area clean, dry, and free of debris to prevent incidents and accidents. Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

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• Washed dishes and assisted in bussing tables. (*Dishwashing Experience) Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

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Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.

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Disinfected counters and wiped down food prep surfaces to prevent illness and cross- contamination from raw meats.

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• Worked with local, state and government agencies regarding security situations.

• Detected, investigated and reported hazardous workplace incidents and issues.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Carried out day-day-day duties accurately and efficiently. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

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Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

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Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.

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Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

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Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

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• Hostess Duties

Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.

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Provided respectful and courteous bussing services while operating within active dining rooms.

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Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

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Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

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• Dishwashing Experience

• Coordinated with servers and bartenders to maintain smooth operation of bar area. Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.

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• Greeted customers and provided friendly, knowledgeable service.

• General Prep Work

• Garnishing

• Replaced empty kegs

• Ice Replenishment

EDUCATION

U.S. Naval Service Training Command

RTC, Great Lakes, IL

June 1995

High School Diploma

Fontana High School, Fontana, CA

June 1990

Military Boarding School

Military Academy Le Manege Militaire, Quebec, Canada

• Study Abroad: Europe

• Military Defense Language

• Marine Corps JROTC

• Rank: O1 Cadet Second Lieutenant

• Awards/Recognitions: Best Drill & Riffle Team Commander Of The Year

• Extracurricular Activities: French TA, Teen Counselor, Sports Hockey & Tennis

• Honor Roll: 3.5 GPA

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