Virtual Assistant
Resume:
Jonathan D. Mozol
Virtual Assistant
OBJECTIVE
A high-energy professional
with a background in
customer service is well-
suited to the call center
representative position.
Friendly and outgoing with
a knack for making others
feel comfortable and de-
escalating tense situations.
looking to leverage
excellent organizational
and communication skills
in a professional
environment. Passion for
assisting legal clients.
Dedicated, focused, and
excellent at prioritizing,
completing multiple tasks
simultaneously, and
following through to
achieve project goals.
EXPERIENCE
CSR 2 – TELUS INTERNATIONAL PHILIPPINES, Financial Account (United States and Canada) VERTIS NORTH AUGUST 07, 2024 – Present Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer service
• Processed transactions, including money transfers, deposits, and withdrawals, and data entry to update client files.
• Responded to customer inquiries, complaints, and comments on a daily basis, and determined corrective action for the high-call volume department.
• Reviewed and verified transactions to ensure proper processing according to established quality standards.
• Assessed needs of customers, suggesting products and services accordingly
• Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance.
• Researched and resolved service-related problems CSR – TELEPERFORMANCE PHILIPPINES, Health Care Account (United States) VERTIS NORTH AUGUST 2023 – MAY 2024
• Acted as the first point of contact for customers and provided them with assistance and information pertaining to the company’s products and services.
• Responded to customer inquiries and handled customer complaints in a professional and timely manner.
• Answered incoming calls from patients, families and caregivers to address questions or concerns about insurance coverage
• Provided information on prescription drug benefits, including mail- order programs and preferred pharmacy networks
• Maintained a high level of customer service by resolving issues in person whenever possible
• Ensured that all patient records were kept confidential at all times Security Supervisor - Al Jaber Security LLC Bada Zayed, Al Dhafra Region Abu Dhabi, U.A.E. June 2014 – June 2022
8 years of experience working as a security supervisor, serving as a first point of contact for clients, students, faculty, and staff, excel at handling a variety of customer service and administrative tasks and resolving customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Professionally handled a calm upset/angry customer. Consistently praised by management for the quality and timeliness of reports and team-player attitude. F/S
MONOGRAM
ADDRESS
Roque 2 Compound Himlayan St.
Brgy. Pasong Tamo Quezon City
1107
PHONE
*.*.*******@*****.***
CERTIFICATION
Certificate of Completion
Modern HTML and CSS
Certificate of Recognition
(Most Determine Learner)
TELUS INTERNATIONAL
PHILIPPINES
Certificate of Recognition
(Perfect Attendance)
TELUS INTERNATIONAL
PHILIPPINES
Certificate of Appreciation
ADVETI 2014 – 2022
Abu Dhabi U.A.E.
Certificate of Recognition
Al Jaber Security LLC
2014 – 2022
Abu Dhabi U.A.E.
Machine Operator, Tokyo Line
Saitama ken, Kumagaya Japan 2008 April - 2011 April I am responsible for ensuring the machine produces high-quality products, runs smoothly and at capacity, and is properly maintained.
• Operate and monitor equipment including carton makers, carton sealers, drop packers, and palletizers
• Ensure sufficient supply of raw production materials on a daily basis to guarantee uninterrupted and efficient operations
• Read and interpret blueprints and diagrams to select a secure machining position and ensure quality production
• Determine and report faulty equipment, including filling out hourly inspection sheets based on production quality
EDUCATION
AMA University
Bachelor of Science in Information Technology
(Undergraduate/Incomplete with only 5 Major Subjects left and a Capstone) Project 8, Quezon City Philippines
Interface Computer College
Associate in computer technology
(Vocational Undergraduate)
10th Ave. Caloocan City Philippines
SKILL
Office Skills:
Email Management, Calendar management, Book travel and accommodation, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheet, Data Entry (55 WPM) Tools:
Asana, Notion, Trello, Google Workspace, Microsoft Office, Basic Programming with HTML5, CSS3, Basic JavaScript and PHP Language LANGUAGE
• English • Filipino • Japanese (Basic) • Arabic (Basic)
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