Customer Service Representative
Resume:
Lisa Smith
Fayetteville, GA *****
*************@*****.***
Professional Summary
Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Authorized to work in the US for any employer
Work Experience
Warehouse Associate (Location
Ready Pac (Automation Personnel Services-Jackson, GA January 2021 to January 2024
Follows GMP/PPE, Safety guidelines, visually inspects bowls of packed product for quality, Ability to be crossed trained & multitask in multiple positions, Places product & condiment into bowls. Administrative Assistant (Location
Pro Lawn Care-Hampton, GA
January 2015 to December 2020
Take new & existing customer calls to schedule free consultations and answer all current customers calls. Handle scheduling for the field crew. Maintain bookkeeping for all customers. Write invoic es for each client. Maintain all files and information for each client. Customer Service Representative
West at home-Remote
March 2014 to January 2015
(Remote location work from home)
Consistently provided professional, friendly and engaging service. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service. Answer all questions about customers gas utility service. Set appointments for gas services. Handled all billing questions and payment options.
Server (Location
Joes Crab Shack-Morrow, GA
August 2012 to May 2014
Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly recorded transactions in MICROS system to deliver prompt service. Demonstrated genuine hospitality while greeting and establishing rapport with guests. July
Server
Applebee’s (Location-Griffin, GA
September 2008 to September 2009
Stocked and maintained cleanliness of stations. Bussed and reset tables and kept dining room and work areas clean. Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens. Quickly set up and cleared tables and stocked all service stations. Served beverages, breads and butter and replenished items as necessary. Maintained high standards of cleanliness and sanitation. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Maintained complete knowledge of restaurant menu, including daily specials. Moved and arranged tables, chairs and place settings and organized seating for groups with special needs. Assisted co- workers whenever possible.
Administrative Assistant (Location
Pro Lawn Care-Hampton, GA
January 2009 to January 2009
Take new & existing customer calls to schedule free consultations and answer all current customers calls. Handle scheduling for the field crew. Maintain bookkeeping for all customers. Write invoices for each client. Maintain all files and information for each client. Education
High School Diploma
Riverdale High School - Riverdale, GA
2005
Skills
• Customer service
• Microsoft Office
• Phone etiquette
• Client services
• Communication skills
• English
Languages
• English - Fluent
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