Level 2 Customer Service

Charles Nelson

Located in Fort Worth

817-***-**** ***********@*****.***

Dedicated and reliable security professional with 5 years of experience in maintaining safety and security in various settings. Possesses a Level 2 security license and a strong track record of successfully de-escalating conflicts, ensuring safety, and providing excellent customer service. Seeking a security position where I can leverage my skills in surveillance, incident response, and communication. Skills

• Level 2 security license (State of Texas)

• Proficient in surveillance and monitoring techniques

• Strong observational and problem-solving skills

• Experience with access control systems and CCTV monitoring

• Excellent communication and interpersonal abilities

• Proficient in report writing and documentation

• Conflict resolution and de-escalation skills

• Knowledge of safety protocols and emergency response procedures

• Bag Screening & Security Checks

• Foot Patrol & Perimeter Monitoring

Work Experience

Six Flags Over Texas Arlington

Security Officer

September 2024 – Current

• Monitored the exit gate to ensure no unauthorized exits or suspicious behavior, maintaining a secure environment for guests and staff.

• Conducted routine foot patrols throughout the park, covering various attractions, parking lots, and public areas to prevent theft, vandalism, and potential safety hazards.

• Performed thorough bag checks at the front gate, ensuring compliance with park safety guidelines and preventing prohibited items from entering the premises.

• Assisted guests with inquiries and provided directions, contributing to a positive guest experience while remaining vigilant in ensuring security.

• Identified and reported any security threats or safety hazards immediately to management and worked to address them quickly and effectively.

• Worked in collaboration with other team members and management to ensure crowd control during peak times and special events, maintaining a safe and organized environment.

• Responded swiftly to emergencies, including medical situations, lost children, and other urgent incidents, offering first-response assistance when needed.

• Maintained detailed logs of daily activities, incidents, and security-related issues, submitting accurate reports to supervisors and contributing to continuous safety improvements.

• Participated in training sessions and security briefings to stay up to date on the latest safety protocols, park policies, and emergency procedures.

Boxer Properties: La Gran Plaza

Midnight Supervisor Security

January 2019 – July 2023

• Conducted regular patrols of assigned areas, monitoring for suspicious activities and ensuring the safety of premises and individuals.

• Operated surveillance equipment, including CCTV systems, to monitor entrances, exits, and sensitive areas.

• Responded promptly to security incidents, emergencies, and alarms, taking appropriate actions to resolve issues and maintain order.

• Communicated with law enforcement and emergency services as needed, providing detailed incident reports and assisting in investigations.

• Ensured all security equipment, including fire systems and surveillance cameras, are operational and properly maintained.

• Enforced access control procedures, including checking IDs and granting or denying entry to restricted areas.

• Respond promptly to incidents and emergencies, coordinating with law enforcement and emergency services as necessary.

• Provide guidance and support to security staff, including training and mentoring new hires. Seawinns Security

Patrol Officer

June 2018 – January 2019

• Conducted 12-hour patrols across 42 schools, maintaining a high level of security and vigilance.

• Monitored school premises for suspicious activity, ensuring the safety of students and staff throughout the night.

• Checked in with Mansfield Police Department (PD) every hour, providing updates on the security status and any incidents.

• Responded promptly to reports of security issues, taking appropriate action to resolve problems at specific locations.

• Prepared and submitted detailed reports for Mansfield PD and Seawinns Security, documenting all security activities and incidents.

• Maintained clear and effective communication with Mansfield PD and Seawinns Security management regarding any security situations.

T & C Contracting

Co-owner

March 2013 – June 2018

• Co-founded and operated a successful residential and commercial remodeling business, managing day-to- day operations and strategic planning.

• Oversaw project scheduling, budgeting, and resource allocation to ensure projects were completed on time and within budget.

• Performed hands-on work in carpentry, plumbing, and light electrical tasks, contributing to the successful remodeling of kitchens, bathrooms, and other spaces.

• Developed and maintained strong relationships with clients, suppliers, and industry partners, resulting in repeat business and referrals.

• Monitored project progress and conducted quality control inspections to ensure client satisfaction and project excellence.

Angelo Iafrate Construction

Project Engineer

January 1997 – March 2013

• Played a key role in managing construction projects at DFW Airport and various highway construction sites, ensuring projects were completed on time and within budget.

• Managed payroll processes, including the preparation and distribution of pay stubs for employees, ensuring timely and accurate payments.

• Collaborated with project managers, contractors, and other stakeholders to coordinate project activities and resolve any issues that arose.

• Conducted detailed cost estimations and prepared quotes for clients, ensuring accurate and competitive pricing for all projects.

Education

• GED US Navy 1996

Military Service

• US Navy 1965 – 1969

References

• Available upon request.

Contact this candidate