Customer Service Sales Associate
Resume:
SKILLS
MYA FLORENCE
EXPERIENCE
CUSTOMER SERVICE
Alorica Verizon
May 2022 – May 2023
o Addressed and resolved customer questions, complaints, and collections inquiries in a professional and helpful manner. o Handled inbound and outbound phone calls in a timely fashion to maximize efficiency.
o Utilized computer system to verify and document customer requests and update information as needed.
TECH SUPPORT
Alorica Samsung
October 2021 – May 2022
o Provided support via telephone and assisted customers with questions and concerns regarding thier services.
o Confirmed customer understanding of a solution and provided additional education if requested.
o Effectively collaborated with other team members to problem solve and ensure high quality service.
CUSTOMER SERVICE
InTouch
January 2020 – October 2021
o Transferred misdirected customer requests to an appropriate party. o Documented customers who missed payments and organized the list in severity of delinquency.
o Called customers and collected missed payments on past due bills. SALES ASSOCIATE
Lowes Home Improvement
December 2019 – December 2020
o Selected merchandise required to fulfill customer orders and thoroughly inspected it for damages or other problems. o Processed orders, deliveries, and loading tickets and updated the inventory tracking system with accurate information. o Restocked merchandise throughout the store as needed. CUSTOMER SERVICE
Source One
August 2016 – December 2019
o Answered up to 120 calls a day from customers who needed help in various departments
o Analyzed, clarified and resolved intermediate level account questions for internal and external customers.
SKILLS
Effective Communicator
Interpersonal Skills
Time Management
Proactive & Self-Motivated
Organizational Skills
Interpersonal Skills
Excellent Customer Service
Positive Attitude
Active Listening
CONTACT
***************@*****.***
EDUCATION
LYMAN HIGH SCHOOL
High School Diploma
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