Administrative Assistant Data Entry

Andrea Smith

Columbia, MD ***** • 443-***-**** • *********@***.***

Professional Summary

Proven Office Administrative Assistant with a track record of enhancing customer experience and streamlining office operations at Michael Zollicoffer, M.D. Excelled in database entry and customer engagement, significantly improving patient satisfaction. Skilled in billing and scheduling, adept at training staff and managing front office duties efficiently. Skills

• Schedule Management • Billing and Invoicing

• Scheduling appointments • Customer Engagement

• Database entry • Schedule Management

Work History

Office Administrative Assistant, 04/1997 to Current Michael Zollicoffer, M.D. – Baltimore, MD

Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.

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Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.

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• Provided exceptional customer service, addressing patient concerns promptly and professionally. Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

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• Carried out front office duties utilizing data entry skills in framework of medical database. Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.

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• Updated patient information and insurance details for accurate electronic medical records.

• Reconciled daily payments received and prepared deposits for smooth office finances.

• Assisted with medical coding and billing tasks.

• Processed medical insurance claims and payments. Education

Bachelor of Science: Business Administration, 05/1989 Bowie State University - Bowie, MD

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