Customer Service Data Entry

Ravneet Kaur

Contact: 506-***-****

*******.*******@*****.***

**, ******* *****, *******, **, E1A 3W7

Professional Summary

Results-driven training and development specialist with extensive experience in onboarding, training delivery, performance management, and employee assessment. Proven expertise in voice and accent training, customer service coaching, and implementing strategies to improve workforce productivity. Adept at building actionable plans for talent development and collaborating with stakeholders to meet organizational goals. Skills in data entry, accounts payable support, and ensuring seamless office functionality.

Key Skills

Training and Development: Induction programs, voice and accent training, refresher courses, and integrated training.

Performance Management: Coaching, auditing, red flag identification, and action planning.

Customer Service: Soft skills enhancement, call calibration, and CSAT improvement.

Administration: Rostering, schedule management, statistical reporting, and learning materials procurement.

Communication: Client calls, narrative reports, and business communication training.

EDUCATION

Crandall University, Moncton, University Jan’22- Aug’23

(Master of Management)

S.C.D Govt College, Ludhiana, India July’11- June’13

(Master’s in business Innovations)

Guru Nanak Khalsa College for women, Ludhiana, India July 08- May’11

(Bachelor of Commerce)

WORK HISTORY

Tech Mahindra, Riverview, New Brunswick (Full-time) Jan’24- Present

Working as a Client Associate and Subject Matter Expert-SME (Rogers -Fido) (WORK FROM HOME)

Assisting customer complaints by providing solutions, often within a time limit, to ensure the customer is satisfied.

Conducted comprehensive inductions for new hire batches, ensuring smooth onboarding and alignment with company policies.

Delivered targeted training programs in voice and accent, application and product knowledge, business communication, and customer service.

Administered staff training and development programs, including "on-the-floor" coaching, call monitoring, and performance auditing.

Urban Planet, Dieppe, New Brunswick (Part-time) Aug’23- July’24

Worked as Sales Associate

Assess customers’ needs and aid with products.

Achieve the department’s sales goals monthly, quarterly, and yearly.

Respond to customer’s questions.

R-Tek Mould Pvt. Ltd, Ludhiana, India (Full- time) Jan’14- Nov’20

Worked as an Administrative Assistant

Responded to telephone, email, and in-person inquiries, directing them to appropriate departments and ensuring timely follow-ups.

Recorded and relayed messages accurately for staff members.

Typed and prepared correspondence, reports, memos, and forms as needed.

Managed incoming and outgoing mail, packages, and courier services.

Handled data entry for payroll hours, ensuring accuracy and compliance with company standards.

Assisted in preliminary preparation of accounts payable invoices, matching documents to receiving reports and usage slips.

Organized and maintained office records and files, ensuring proper documentation and retrieval.

Monitored and accepted inbound shipments, coordinating with courier services.

Availability -Full time/ Part time

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