Customer Service Operations Supervisor

DIEGO G. ABREU GONZALEZ

**** ***** ******. ***. *** Cell Phone: 689-***-****

Kissimmee. FL. 34741 Email: *******@***.***

************@*****.***

PROFILE

Dynamic and detail oriented professional, with extensive proven experience in the area of residential and pool maintenance and repair properties, logistics and planning. Slkilled in electrical, plumbing, air conditioning and general property upkeep. Known for high-quality customer service, problem solving skills and leadership. Fluent in Spanish and English beginner.

SKILLS AND ABILITIES

Ownership - Team leadership - Productivity - Business consulting - Problem-solving strategy - Customer service - Project management - Organizational skills - Team supervision - Time management - Verbal and written communication

INVERSIONES CRESZER C.A., Barquisimeto, Venezuela 2010 – 09/2024

Operations and Logistics Manager.

•Coordinate the marketing and negotiation of construction projects, residential and commercial maintenance services.

•Supervise renovations and construction projects.

•Design and perform routine and emergency maintenance for residential units.

•Conducted inspections and reported findings to management for further action.

•Manage, plan and develop residential maintenance activities.

•Supervise, plan and develop chemical studies, wastewater and drinking water plants, electricity, power plant. Water treatment consultant.

•Plan and direct construction work activities on site, design and calculations by professional engineers.

AGUAZUL PISCINAS C.A – 2005 – 2010 - Valencia, estado Carabobo.

Operations Supervisor

•Inspect and document pool issues and repair planning.

•Supervise pool construction and cleaning activities.

•Sale pool equipment and chemicals.

•Develop maintenance weekly pool cleaning routines.

PROMOPOOL C.A -1998 – 2005 – Valencia, estado Carabobo.

Operations Supervisor

•Develop operations and logistics planning, engineering and technical staff management, and project management.

Maintain and check pool equipment and chemicals.

Be responsible for testing and maintain the water in excellent conditions.

Inspect to confirm the condition of pools and give a plan solution if needed.

•Plan and update maintenance plan and work procurement.

•Coordinate workshops and set-up of technical projects.

•Lead meetings and actively support the team, as well as help the team achieve planned results.

•Maintain a high level of service and performance.

PROFESSIONAL EDUCATION

Chemical Engineering – Universidad central de Venezuela. Caracas, Venezuela.

Chemical Technician – Escuela Técnica Industrial Julio Calcaño. Venezuela

SOFTWARE APPLICATIONS - MS Windows, word, excel, power point, MS Office.

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