Accounts Receivable Customer Service
Resume:
Juanita L Morales
*********@*****.***
Summary
Experienced office and administrative specialist with over 30 years in customer service, accounts receivable, and office support roles. Proficient in Microsoft Office, managing workflows, and delivering high-quality results. Seeking a full-time, permanent position to apply these skills and contribute to organizational success.
Education
Master Certificate in Microsoft Office
Anoka Ramsey Community College
Certifications & Skills
National Career Readiness Certificate
Microsoft Office Specialist (MSO): Word, Excel
Mas90, On Base, Cactus
Work Experience
Administrative & Office Support Roles (Various Temp Positions) 2010–Present
Provided administrative support, managed phone systems, and processed documents.
Handled high-volume calls and inquiries, ensuring efficient and timely customer service.
Proficient with office software, systems, and databases (e.g., Mas90, On Base).
The Right Staff Infinite Campus January 2024 – January 2025
Answered phone calls and sorted mail.
Distributed visitor badges and tracked guest access.
Assistant Sales Coordinator The Right Staff Tescom Corporation January 2022 – February 2023
Managed sales orders and processed customer requests via email.
Generated reports and maintained accurate records.
Office Assistant / Receptionist Elk River Eye Clinic January 2024 – March 2024
Scheduled appointments and verified insurance eligibility.
Scanned, filed, and ordered contact lenses, ensuring accurate records.
Transportation Assistant Humera Administrative And Professional Staffing Anoka-Hennepin Schools October 19, 2021 - November 19, 2021
Answer phones
Look Up Students On Transportation Site
Give Parents Or Schools Info On Pick Up And Drop Off Times And Bus Numbers
Familiar with Synergy File
Send Out Mail
Calling Transportation Bus Companies
Office Assistant MPLS Public Schools February 09, 2021 - June 18, 2021
Look Up Records On Placement APP
Enroll / Withdrawn Student
Student Attendance, Maintain Student Attendance Records
Clerical Support
Look Up Students On Transportation Site
Receptionist
Student registration
Data management
File, Email, Fax, Copy, Scan Records To Other Schools
Office Assistant Express Employment Professionals ABC Medical Supply October 31, 2020 - November 25, 2020
Handle high volume of inbound and outbound calls
Understand responsibility of service as the first point of contact
Identify, customer needs, clarify information, research every issue
Understand and strive to meet or exceed call center metrics
Responsible for accurately loading and maintaining customer information in propriety client database
Adheres to HIPAA guidelines
Print Specialist Infinity Consulting Solutions Inc. Jan 2015 - Aug 2018 Seasonal
Worked directly with departments, clients, management to achieve Inventory.
Assist with binding booklets for clients of NAU, check off inventory list and place into box for packing team.
Bulk Billing, Counting and Packing and sending out Teaching Material.
Copied, logged and scanned supporting documentation.
Supported Chief Operating Officer with daily operational functions.
Produced ad hoc reports and documents for senior team members.
Analyzed departmental documents for appropriate distribution and filing.
Verified data integrity and accuracy.
Data Entering Staffing Partner Inc. Dec 2017 - Dec 2017
Entered Data
Office & Administrative Specialist Intermediate Minnesota Department Of Transportation June 2015 to Feb 2016
Update training unit meetings *Copy and collate books and or materials for training sessions Entering training qualifications forms on Pathlore
Use Microsoft Links, Microsoft Outlook Maintaining the class inventory
Creating and updating new training classes
Scanner Robbinsdale School District, Robbinsdale, MN Grounds and Building Department July 2014 to Sept 2014
Scanned documents for each building blue print
Wholesale Customer Service Representative Custom Door Sales Inc., Sept 2014 to Nov 2014
Answered phones multiple lines daily
Assisted customers with detailed product purchases
Entering Sales Order for the wholesalers/contractors
Prepared quotes for sales
Prepared billing daily
Administrative Assistant Mercy Hospital 2014 - 2014 Anoka County Work Experience Program 2012 - 2013
Scanned and filed documents
Purged confidential documents
Located and printed licenses for medical applicants
Conducted inventory for the Gift Shop
Information Desk
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