Accounts Receivable Customer Service
Resume:
Juanita L Morales
*********@*****.***
Summary
Seasoned office and administrative professional with over 30 years of experience in customer service, accounts receivable, and general office support. Highly proficient in Microsoft Office and skilled in managing complex workflows while consistently delivering accurate, high-quality outcomes. Currently seeking a full-time, permanent position to leverage this expertise in contributing to organizational efficiency and long-term success.
Education
General Education Degree
Master Certificate in Microsoft Office
Anoka Ramsey Community College
Certifications & Skills
National Career Readiness Certificate
Microsoft Office Specialist (MSO): Word, Excel
Mas90, On Base, Cactus
Work Experience
Administrative & Office Support Roles (Various Temp Positions) 2010–Present
Provided administrative support, managed phone systems, and processed documents.
Handled high-volume calls and inquiries, ensuring efficient and timely customer service.
Proficient with office software, systems, and databases (e.g., Mas90, On Base).
Receptionist The Right Staff Infinite Campus January 2024 – January 2025
Managed incoming phone calls and directed inquiries appropriately.
Sorted and distributed incoming mail to ensure timely delivery.
Issued visitor badges and maintained accurate guest access logs for security purposes.
Office Assistant / Receptionist Elk River Eye Clinic January 2024 – March 2024
Scheduled appointments and verified insurance eligibility.
Scanned, filed, and ordered contact lenses, ensuring accurate records.
Assistant Sales Coordinator The Right Staff Tescom Corporation January 2022 – February 2023
Managed sales orders and processed customer requests via email.
Generated reports and maintained accurate records.
Transportation Assistant Humera Administrative And Professional Staffing Anoka-Hennepin Schools October 19, 2021 - November 19, 2021
Answer incoming phone calls and assist with inquiries in a courteous and efficient manner
Access and retrieve student transportation information using the designated system
Provide parents and school staff with accurate details regarding bus numbers and pick-up/drop-off times
Utilize the Synergy system to manage and reference student files
Prepare and distribute outgoing mail and correspondence
Communicate with transportation bus companies to coordinate services and resolve issues
Office Assistant MPLS Public Schools February 09, 2021 - June 18, 2021
Access and review student records in the Placement application
Process student enrollments and withdrawals
Monitor and maintain accurate student attendance records
Provide general clerical and administrative support
Retrieve student information from the transportation website
Serve as front desk receptionist and first point of contact
Assist with student registration and onboarding processes
Manage and update student data and records
File, email, fax, copy, and scan student records to other schools and departments
Office Assistant Express Employment Professionals ABC Medical Supply October 31, 2020 - November 25, 2020
Manage a high volume of inbound and outbound calls efficiently and professionally
Serve as the first point of contact, demonstrating a strong understanding of service responsibility
Accurately identify customer needs, clarify inquiries, and conduct thorough research to resolve issues
Consistently meet or exceed established call center performance metrics
Ensure accurate entry and maintenance of customer data within proprietary client databases
Comply with HIPAA regulations and maintain strict confidentiality of sensitive information
Print Specialist Infinity Consulting Solutions Inc. Jan 2015 - Aug 2018 Seasonal
Assist with binding booklets for clients of NAU Bulk Billing, Counting and Packing and sending out Teaching Material.
Copied, logged and scanned supporting documentation.
Supported Chief Operating Officer with daily operational functions.
Produced ad hoc reports and documents for senior team members.
Analyzed departmental documents for appropriate distribution and filing.
Verified data integrity and accuracy.
Worked directly with [department, management] to achieve final material.
Data Entering Staffing Partner Inc. Dec 2017 - Dec 2017
Entered Data
Office & Administrative Specialist Intermediate Minnesota Department Of Transportation June 2015 to Feb 2016
June 2015 to Feb 2016
Update training unit meetings Copy and collate books and or materials for training sessions Entering training qualifications forms on Pathlore
Use Microsoft Links, Microsoft Outlook Maintaining the class inventory
Creating and updating new training classes
Scanner Robbinsdale School District, Robbinsdale, MN Grounds and Building Department July 2014 to Sept 2014
Scanned documents for each building blue print
Wholesale Customer Service Representative Custom Door Sales Inc., Sept 2014 to Nov 2014
Managed multi-line phone system to efficiently route calls and address customer inquiries
Provided expert assistance to customers in selecting appropriate products based on specific needs
Entered and processed sales orders for wholesale and contractor accounts
Prepared detailed sales quotes to support purchasing decisions and drive revenue
Completed daily billing operations with accuracy and attention to detail
Administrative Assistant Mercy Hospital 2014 - 2014 Anoka County Work Experience Program 2012 - 2013
Scanned, organized, and filed official documents in accordance with departmental protocols
Safely purged confidential records following established data retention policies
Retrieved and printed professional licenses for medical applicants upon request
Performed inventory audits and restocking for the Gift Shop
Provided front-line assistance and information to visitors at the Information Desk
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