Social Media Customer Service

Jenna Pinkston

San Marcos, TX ***** • 281-***-**** • ***************@*****.*** • WWW: Bold Profile

Professional Summary

Proven expertise in multimedia storytelling and crisis management, honed across roles from Communications Manager to Social Worker at Texas Health and Human Services. Excelled in enhancing project outcomes through influencer collaboration and effective communication, achieving significant improvements in web traffic and client engagement without exceeding a single numerical metric.

Accomplishments

• Used Microsoft Excel to develop inventory tracking spreadsheets. Achieved freelance project completion through effective self-management while satisfying multiple contracts.

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Skills

• Social media strategy • Competitor analysis

• Influencer collaboration • Media relations

• Content scheduling • Multimedia storytelling

• Facebook, instagram, linkedin • Photo and video editing

• Social media copywriting • Content and digital asset management

• Hashtag research • Content creation

Work History

Communications and Social Media Manager, 03/2022 to Current Private Contracting – San Marcos, TX - Remote

Streamlined internal communications processes, improving information flow and collaboration among team members.

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Developed crisis communication plans to safeguard the company''s reputation during challenging situations.

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• Increased web traffic through targeted SEO tactics and engaging blog content development.

• Analyzed performance metrics and adjusted strategies accordingly to optimize results. Motion Graphics Video Editor, 03/2022 to Current

Private Contracting – San Marcos, TX - Remote Work Received positive feedback from clients for creating captivating visuals that successfully promoted their products or services.

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Maintained organized file structures for easy access to assets, streamlining the editing process for future revisions or repurposing of content.

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• Enhanced video quality by incorporating advanced motion graphics and visual effects techniques. Developed creative concepts for video projects, translating client vision into visually compelling stories.

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Bookkeeping Administrative Assistant, 01/2017 to 06/2019 Private Contracting – San Marcos, TX - Remote

• Ensured timely invoicing and payment tracking, resulting in improved cash flow management. Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.

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• Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.

• Enhanced collaboration between departments by serving as a liaison for financial matters. Social Worker Case Manager (QIDP), 06/2014 to 11/2014 Texas Health and Human Services – Austin, TX

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

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Established effective communication among team members for enhanced collaboration and successful project completion.

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• Monitored project performance to identify areas of improvement and make adjustments.

• Provided detailed project status updates to stakeholders and executive management. Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.

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Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.

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Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

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• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect. Renovation Project Manager, 01/2010 to 06/2014

HD Supply Facilities Maintenance – New Braunfels, TX Exhibited strong attention to detail when overseeing contractor workmanship, guaranteeing consistent delivery of high-quality results for clients.

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Enhanced project efficiency by streamlining communication channels and implementing effective task delegation strategies.

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• Reduced renovation costs by skillfully negotiating with suppliers and contractors for better deals. Cultivated strong relationships with clients, architects, designers, and other stakeholders to ensure seamless collaboration throughout the renovation process.

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Education

Bachelor of Science: Anthropology/Geography, 05/2008 Texas State University - San Marcos, TX

Languages

Spanish

Limited Working

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